Business Analyst

Specd Pty Ltd; Johannesburg; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic opportunity has arisen for a Business Analyst to join a leading firm in the banking sector. This contract role focuses on facilitating business requirements and collaborating with cross-functional teams to implement effective solutions. The ideal candidate will possess strong skills in business analysis, stakeholder management, and requirements elicitation. With a focus on digital channels and CRM, you will play a crucial role in enhancing business processes and driving strategic initiatives. If you are passionate about leveraging your analytical skills to make a significant impact, this position offers a unique chance to thrive in a supportive and innovative environment.

Qualifications

• 3+ years of experience in business analysis, particularly in the banking sector.
• Strong understanding of digital channels and CRM systems.

Responsibilities

• Gather and document business requirements, ensuring alignment with stakeholder needs.
• Facilitate communication between stakeholders and technical teams throughout project lifecycle.

Skills

Business Analysis

Requirements Elicitation

Stakeholder Management

Process Analysis

SalesForce

CRM

Digital Channels

Education

BTech in Computer Science

BSc in Computer Science

BCom Degree with major in Information Systems

Tools

SalesForce

Marketing Cloud

Job description

A contract position has become available for a BUSINESS ANALYST to join the technology department of one of our leading clients in the banking sector.

Job Title: Business Analyst
Employment Type: 3 Months – Remote Employment Contract, (Renewable)

Duties & Responsibilities

OVERALL, JOB PURPOSE: The Business Analyst facilitates business and cross-competency teams to understand, analyze and document relevant business functions and business requirements in completing tasks related to business solution planning, documenting, and managing customer requirements.

The work of the BA also includes process analysis; business process and requirements modelling and analysis.

The role works with business stakeholders, Product Managers, UI / UX Designers, System Architects, System Analysts, Developers, and Project Management to develop and implement business solutions within the company group environment.

KEY DUTIES AND RESPONSIBILITIES:

1. Accountabilities: Gathering requirements from business.
2. Creating enabling documentation (Business Requirement Definition, User stories, and user acceptance criteria).
3. Defining a functional solution in accordance with the organizational needs.
4. Tracking the requirements throughout the life cycle of the project.
5. Translating requirements into the foundation of the User Acceptance Criteria and working through to UAT completion and implementation.
6. Providing inputs to partners during the project lifecycle (Reviewing Technical Solution Specification prepared by System Analyst and development team).

Plan & Organise: Prepare for requirements elicitation, conduct elicitation activities, document, and confirm elicitation results.

AS PART OF REQUIREMENTS ANALYSIS:

1. Organise and prioritise requirements.
2. Specify and model requirements using organizational methodology.
3. Determine assumptions and constraints.
4. Verify requirement for correctness and validating that they satisfy the business need.
5. Assess and validate proposed solutions to determine which solution fits the need.
6. Validating that the verified and deployed solution meets the need.
7. Work with business leaders in identifying and bringing strategic initiatives from concept to implementation.

As the Business Analyst: Work with project leads in the planning of BA activities that are required to define the solution to a business problem including scope of work, deliverables, determine tasks and interdependencies between tasks and corresponding Business Analysis efforts, quality of the solution, consistency of BA work products and BA performance metrics for multiple projects.

Plan requirements management in terms of documentation, tracing, prioritizing, creating baseline, change management etc.

Conduct stakeholder analysis to determine appropriate stakeholders for the project or project phase and analyse stakeholder.

Prepare a Business Analysis communication plan detailing the items for communication, the recipients, mode of communication and frequency.

Define solution scope.

Determine organizational readiness effectively to operate the new solution.

Identify and communicate risk and issues that may require changes to plans and scope.

Plan and coach for adoption of new business analysis techniques and tools.

Delivery & Support: Create requirements package, communicate with solution team to assure that requirements are correctly understood and implemented.

As part of requirements traceability management: Trace requirements (Update and maintain relationships between requirements components).

Perform impact analysis when changes are requested and supply this information to the change control process.

Facilitate ongoing use of requirements for impact analysis and solution maintenance.

Facilitate reuse of requirements on related projects to encourage enterprise consistency of business models.

Contributing to the documentation of Test Plans and work in partnership with testers to coordinate testing effort throughout its life.

Identify, document, and analyse business risk.

Provide Implementation support.

BACKGROUND AND EXPERIENCE REQUIRED: BTech, BSc Computer Science, or BCom Degree with major in information systems (Preferred). PASA accreditation: (preferable). Experience within the credit card business is mandatory (3 years minimum).

MANDATORY SKILLS: Experience with digital channels. SalesForce & Marketing Cloud experience will also be preferred.

BENEFICIAL SKILLS: CRM, Leads and Sales Generation Experience is preferable.

PACKAGE & REMUNERATION: Will be agreed based on qualifications, applicable banking experience and previous earnings. Hourly