Business Analyst

Zoho; Johannesburg; On-site; ZAR 450,000 - 600,000; Full time

Job summary

A leading company in software solutions is seeking a Business Analyst to enhance its Zoho implementations and streamline processes. The successful candidate will advise on requirements, develop scalable solutions, and ensure project milestones are met. Excellent knowledge of API frameworks and Agile methodologies is essential for driving project success. Join a dynamic team and make a significant impact by improving customer experiences through effective project management.

Qualifications

• Experience in design and development in Agile and DevOps environments.
• Deep understanding of process management and project management practices.
• Proficiency in API integrations and scalable solutions design.

Responsibilities

• Provide advisory on functional requirements and process changes.
• Design and develop scalable Zoho custom implementations.
• Maintain project milestones and ensure customer satisfaction through quality delivery.

Skills

API frameworks

Agile methodology

DevOps practices

Process improvement

Project management

Tools

HTML

CSS

Deluge

Job description

Job Description

Job Role: Business Analyst

1. Provide advisory on how requirements can be implemented from a functional standpoint and stimulate process changes if efficiencies can be gained.
2. Design and develop highly scalable Zoho implementations with necessary API integrations, HTML, CSS, Deluge.
3. Deep understanding of various API frameworks, micro-services, and SDKs.
4. Experience in development and design in an Agile and DevOps environment, including change and release management.
5. Construct workflow charts and diagrams, study system capabilities, write specifications after thorough research and analysis of customer requirements.
6. Maintain an excellent overview of web technologies and popular open-source solutions.
7. Support Project Manager/Delivery Team in delivering the solution to the customer.

• Define and plan project milestones, phases, and different elements involved in the project along with the principal consultant.
• Drive and challenge the presumptions of delivery teams on how they will successfully execute their plans.
• Ensure customer satisfaction through quality deliverables on time.

8. Contribute to and coordinate project-level analysis — producing required project analysis documentation (business and system requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan).

9. Working experience in any of the following domains is a plus: Automobiles, Telecom, Retail, BFSI, Aviation, Healthcare, Pharma, or Manufacturing.

10. Process Management and Improvement — Define and manage a well-defined project management process and champion ongoing process improvement initiatives to implement best practices for project management in an Agile technology delivery context.