Business Analyst

Visa; Johannesburg; Hybrid; ZAR 40 000 - 80 000; Full time

Job summary

An established industry player seeks a skilled Business Analyst to enhance decision-making through data-driven insights. In this hybrid role, you will analyze performance metrics, prepare executive reports, and support strategic initiatives. The ideal candidate will excel in a dynamic environment, collaborating with cross-functional teams to drive excellence. Your expertise in SQL, business analysis, and financial modeling will be crucial in shaping the future of the organization. Join a diverse team committed to innovation and operational excellence, where your contributions will significantly impact business outcomes.

Qualifications

• Minimum 2 years of experience in business analysis within financial services.
• Strong analytical, quantitative, and problem-solving skills required.
• Proficient in managing multiple initiatives and driving them to completion.

Responsibilities

• Analyze business performance and prepare reports to inform decisions.
• Collaborate with teams to improve Employee Engagement scores.
• Design and develop reporting tools to transform complex data.

Skills

Business Analysis

SQL

Data Analysis Skills

Agile

Business Process Modeling

Requirements Gathering

User Acceptance Testing

Systems Analysis

Financial Modeling

Strategic Planning

Education

Bachelor's Degree

Tools

Visio

PowerPoint

MS Excel

Job description

Business Analysis and Business Reporting

• Analyze current business performance and progress towards targets by preparing relevant reports and dashboards to inform key decisions.
• Review monthly financial data from Finance to track performance metrics and investigate abnormalities.
• Prepare and distribute quarterly market sales performance data.
• Conduct ad hoc analyses and deep dives into markets, clients, and product revenue streams to support sales efforts and provide business insights.
• Gather and review inputs from internal stakeholders to produce weekly Executive dashboards and monthly reporting packs for the Executive Management team.
• Participate in creating common Financial Reporting tools for the region.
• Support the BPO Head in creating management dashboards and providing insights from internal and external data.
• Monitor market dynamics and Visa's market share to trigger competitive responses when relevant.
• Design and develop reporting and MIS tools to transform complex data into clear, readable formats.
• Regularly review the market to gather competitive insights and work with the Hub to interpret information.
• Analyze scorecards, identify gaps, and assist countries with data extraction and analysis.
• Become a super user and main contact for Truth and MSD systems.
• Analyze the product enablement matrix and advise the BPO Head accordingly.
• Assist with annual BD target setting and quarterly performance reviews.

Teamwork and Training

• Focus on people management and collaborate effectively with GCM BPO Head SSA Leadership Team and CEMEA BPO Team to achieve objectives.
• Communicate openly and build strong relationships.
• Strive for excellence through high-quality output and discussions.
• Contribute to improving Employee Engagement scores within the SSA team.
• Assist in conducting training sessions on financial instruments as needed.
• Participate in the Global Employee Engagement Survey, analyze results, and support action plans.
• Collaborate with Operations Controls to ensure a strong controls environment.

Decision Making and Complexity

• Operate under supervision with guidance on complex projects.
• Serve as a competence center for business analysis and performance.
• Interpret business issues and work with the BPO Head to recommend best practices.

Playbook CRM System Implementation

• Act as Playbook Champion for the regional team, promoting best practices.
• Ensure the delivery of the VISA 360 promise by business development and cross-functional teams, enhancing the Global Customer Engagement Survey.
• Support strategic account management and high-quality account plans using Visa Playbook.
• Work with country teams to facilitate account reviews and maintain a clean, accurate sales pipeline.

Reporting Relationships & Interactions

• Interact effectively with all levels of Visa management and staff in SSA and BPO teams in CEMEA.
• Exhibit strategic thinking, analytical skills, and financial acumen.
• Communicate clearly at different levels, both verbally and in writing.
• Influence and execute initiatives with persistence.
• Be confident, hands-on, and adaptable in a fast-paced environment.
• Mobilize resources and experts to achieve business goals.
• Build credibility and strong stakeholder relationships within a matrix organization.
• Manage projects effectively, meet tight deadlines, and lead change.
• Source relevant information promptly and facilitate decisions.
• Proficient in MS Excel and PowerPoint.
• Work with strict deadlines and be flexible for weekend or holiday work if needed.
• Apply strategic planning skills, thinking globally but acting locally.
• Work effectively in diverse, international environments and handle complexity.
• Demonstrate strong execution, urgency, and results-driven approach.
• Identify issues, structure recommendations, and drive priorities.
• Balance facilitation, influence, and content contribution to support leadership.
• Respect workplace diversity.

Reporting Relationships

• This role is based in SA, reporting to the Senior Director Business Planning & Operations SSA.
• Support the BPO Head in all business planning and operational activities.
• This is an individual contributor role with no direct reports.

This is a hybrid position. The specific in-office days will be confirmed by your hiring manager.

Qualifications

• Minimum 2 years of experience in business analysis within the payments or financial services industry.
• Ability to operate in complex, ambiguous environments, providing fact-based recommendations to senior management.
• Strong analytical, quantitative, and problem-solving skills.
• Excellent communication skills, capable of engaging with teams and leadership.
• Proficient in managing multiple initiatives and driving them to completion.
• Ability to quickly evaluate opportunities using industry experience and data analysis.
• Team-oriented, collaborative, diplomatic, and flexible.
• Experience in global or multinational contexts is preferred.
• Skills in business analysis, financial modeling, strategic planning, and solution development.
• Excellent time management and organizational skills.
• Experience leading meetings and delivering presentations to large audiences.

Additional Information

• Visa is an equal opportunity employer, considering applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.
• Qualified applicants with criminal histories will also be considered in accordance with EEOC guidelines and local laws.

Remote Work : Employment Type :

Key Skills

SQL, Agile, Business Analysis, Visio, Waterfall, Business Process Modeling, Requirements Gathering, User Acceptance Testing, Business requirements, SDLC, Systems Analysis, Data Analysis Skills