Business Analyst

Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity, and our diverse talent reflects this.

Job Description

We are seeking an experienced Business Analyst to join our team. The ideal candidate will have a proven Retail Banking track record and will be responsible for analyzing and documenting business requirements, designing solutions, and ensuring the successful implementation of banking systems and processes.

The candidate will work in cross-functional Agile teams, including product owners, developers, testers, project managers, and other stakeholders (e.g., Risk) to identify customer and business needs, and translate them into requirements expressed as User Stories, to ultimately deliver compelling Customer Experiences.

Key Responsibilities

• Collaborate with Product Owners and stakeholders to identify and document business requirements for banking systems and processes in an Agile environment.
• Work with product owners and development teams to design and develop solutions that meet customer needs.
• Analyze and translate business requirements into artefacts such as User Stories, Acceptance Criteria (Gherkin), Business Processes, Business Rules, Wireframes, Data Requirements, and facilitate Grooming sessions.
• Manage project timelines and deliverables proactively, utilizing Agile practices including sprint planning, daily stand-ups, and retrospectives.
• Conduct user acceptance testing to ensure systems and processes perform as expected.
• Communicate with stakeholders to provide updates and ensure alignment with business goals.
• Identify opportunities for process improvements and propose solutions to increase efficiency and effectiveness.

Domain Expertise

Experience with system implementation, testing, and deployment, ideally in Retail Banking. Demonstrated success in collaborating with cross-functional teams, stakeholders, and vendors. Familiarity with regulatory compliance and risk management in Retail Banking, Digital Banking (online and mobile), Savings and Current Accounts, Retail Lending (Personal Loans and Overdrafts), Fraud, AML, and Card Chargebacks/Disputes.

Minimum Requirements

• 4+ years of proven experience as a Business Analyst in Retail Banking and retail lending, focusing on digital banking systems and processes.
• Retail Banking experience is essential.
• Fraud and/or AML experience is advantageous.
• Card Chargebacks/Disputes experience is advantageous.
• At least 3 years working on Agile projects.
• Bachelor's degree in Information Systems, Computer Science, Engineering, or related field.
• Knowledge of Agile methodologies such as Scrum, Kanban, and Lean.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and in a team within an Agile framework.
• Strong analytical and critical thinking skills.

The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

Skills

Building Trust, Client Management, Client Needs Assessments, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Customer Value Proposition Development, Direct Selling, Identifying Sales Opportunities, Sales Closing Techniques, Sales Data Management, Sales Software, Strengthening Customer Relationships.

Competencies

• Action Oriented
• Builds Networks
• Business Insight
• Communicates Effectively
• Customer Focus
• Directs Work
• Drives Results
• Instills Trust

Education

Details not specified.

Closing Date

24 April 2025, 23:59.

The appointment will be made in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit.

The Old Mutual Story!