Business Analyst

QE Services IT Recruitment; Emfuleni Local Municipality; On-site; ZAR 400,000 - 600,000; Full time

Job summary

A leading recruitment firm in South Africa is seeking a Business Analyst to join their team on a fixed-term contract. The ideal candidate should have at least 5 years of experience, including 2 years in the insurance or financial services sector. Responsibilities include engaging with various entities, facilitating workshops, and preparing documentation. Strong analytical skills and proficiency in Excel are essential. Interested applicants should send their CV for review.

Qualifications

• Minimum 5 years' experience as a Business Analyst.
• At least 2 years in the insurance or financial services sector.
• Experience working across multiple business units.

Responsibilities

• Engage with representatives across all specialist entities to build relationships.
• Facilitate workshops, interviews, and working sessions with stakeholders.
• Prepare detailed current-state documentation.

Skills

Business analysis

User Acceptance Testing

Business Process Mapping

Process Modelling

Requirement Gathering

Analyse Business Processes

Education

Degree related to commerce, analysis, or information systems

Relevant Tertiary Business Management or IT Qualification

Tools

Process modelling tools

Excel

Job description

My client based in Sandton (Gauteng) is currently looking for a Business Analyst to join them on a fixed term contract

IT / Finance

Responsibilities

• Engage with representatives across all 10 specialist entities to build relationships and gather information
• Facilitate workshops, interviews, and working sessions with functional and technical stakeholders
• Serve as the liaison between central project leadership and each entity
• Develop, refine, and distribute data collection tools (e.g., surveys, templates, interview guides)
• Collect, validate, and analyze data on operating models, systems, processes, automation, and document storage practices
• Identify patterns, pain points, duplication, or opportunities across the entities
• Prepare detailed current-state documentation, including process maps, system inventories, and functional overviews
• Create process heatmaps and maturity assessments per entity
• Produce comparison matrices, dashboards, and executive summaries to communicate findings
• Support synthesis of findings
• Contribute to defining potential future-state or improvement areas
• Work collaboratively with the project team to support roadmap development
• Prepare clear and concise reports, presentations, and briefing materials for senior stakeholders
• Assist with the development of an executive view of the landscape and entity-specific scorecard
  
  

Experience

• Minimum 5 years' experience as a Business Analyst, with at least 2 years in the insurance or financial services sector
• Proven experience in operating model assessment, process mapping, and system analysis
• Experience working across multiple business units or in decentralized environments
• Familiarity with insurance value chain (underwriting, policy admin, claims, finance) is a strong advantage
• Degree related to commerce, analysis or information systems e.g. B. Comm, B.Sc., B Tech or B.Eng
• Relevant Tertiary Business Management, IT Qualification or Certificate or Diploma in Business process analysis form industry recognized training institution
  
  

Competencies

• Ability to make sense of complex environments and extract meaningful insights
• Comfortable working with diverse business units, navigating sensitivities
• Proficient in process modelling tools
• Strong Excel skills, ability to interpret structured and unstructured data
• Excellent written communication skills and attention to detail
• Strong interpersonal and presentation skills
• Ability to run structured workshops and elicitation sessions
• Initiative: Proactive in identifying gaps and pushing for clarity or completeness
  
  

If you are ready for the next exciting step in your career, and would like to apply, please send us your updated CV to review

Desired Skills

• Business analysis
• Business Process Analysis
• Business Process Mapping
• User Acceptance Testing
• Process Modelling
• Requirement Gathering
• Analyse Business Processes