Business Analyst

A 1L Realization (Pty) Ltd; Centurion; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in telecom seeks a skilled Business Analyst with BSS experience to bridge business stakeholders and technical teams. The role emphasizes CRM, billing, and customer lifecycle management systems, with key responsibilities including documentation and stakeholder engagement activities.

Qualifications

• 3+ years of experience as a Business Analyst in telecom with hands-on BSS exposure.
• Strong knowledge of BSS domains including billing, CRM, mediation, and order management.
• Familiarity with Agile / Scrum methodologies is a plus.

Responsibilities

• Gather, analyze, and document business and system requirements related to BSS components.
• Define user stories, use cases, process flows, and business rules.
• Support UAT and change management processes.

Skills

Communication

Stakeholder Engagement

Documentation

Agile / Scrum

Tools

JIRA

Confluence

BPM tools

Job description

We are seeking a skilled Business Analyst with BSS experience to support the analysis, documentation, and delivery of telecom business solutions. The successful candidate will bridge the gap between business stakeholders and technical teams, with a strong focus on CRM, billing, and customer lifecycle management systems.

Key Responsibilities :

• Gather, analyze, and document business and system requirements related to BSS components.
• Work closely with stakeholders across billing, CRM, and order management domains.
• Define user stories, use cases, process flows, and business rules.
• Collaborate with developers, testers, and architects to ensure solution alignment.
• Support UAT and change management processes.

Requirements :

• 3+ years of experience as a Business Analyst in telecom, with hands-on BSS exposure.
• Strong knowledge of BSS domains (billing, CRM, mediation, order management).
• Experience with tools like JIRA, Confluence, and BPM tools.
• Excellent communication, stakeholder engagement, and documentation skills.
• Familiarity with Agile / Scrum methodologies.