Business Analyst

Planet10; Cape Town; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An innovative firm is seeking a skilled Business Analyst to drive user engagement and optimize processes. In this role, you will capture user stories, provide onboarding training, and analyze business requirements to develop effective training materials. Your expertise in the ServiceNow platform and strong problem-solving abilities will be crucial in ensuring smooth project implementations. Join a dynamic team that values continuous improvement and offers opportunities for professional growth in a collaborative environment.

Qualifications

• Experience in the ServiceNow platform is required.
• Strong business analysis skills for requirements gathering.

Responsibilities

• Capture user stories and validate with customers.
• Develop training materials such as user guides and instructional videos.

Skills

Business Analysis

Problem Solving

Project Management

ServiceNow

Job description

Position Responsibilities and Requirements

• Capture user stories and validate with customers.
• Provide onboarding user training.
• Attend daily standups.
• Participate in UAT sessions as needed.

Position Details:

Analyze business requirements. Develop training materials such as user guides and instructional videos. Engage in continuous discovery and improvement analysis. Experience in the ServiceNow platform is required. Strong business analysis skills for requirements gathering and process optimization, problem-solving abilities for technical issues, and project management capabilities for implementation and support are essential.