Business Affiliates: Sales Agent

Sanlam Limited; Durban; On-site; ZAR 167,000 - 234,000; Full time

Job summary

MiWay, part of the Sanlam Limited group, is seeking a Business Affiliate to support its affiliate distribution channel and drive sales through affiliate partnerships. The role emphasises relationship-building, lead conversion, and delivering a high-quality customer experience across multiple channels.

The position requires a strong sales background, excellent customer service, and a good understanding of regulatory requirements within financial services.

Qualifications

• Minimum 1 year Call Centre experience
• Minimum 1-3 years in the STI environment and client services experience

Responsibilities

• Build and maintain relationships with affiliate partners
• Convert affiliate-generated leads into sales
• Deliver a seamless customer experience across multiple communication channels
• Provide customers with essential information regarding products and services
• Ensuring accuracy in recording of data

Skills

Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Job description

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At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but themeaning that those things bring to your life. We believe that technology and innovation have infinite possibilities whenit's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions andhow we approach adding value within the company.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

The Business Affiliate plays a key role in supporting MiWay’s affiliate distribution channel. The position focuses on building and maintaining relationships with affiliate partners, converting affiliate‑generated leads into sales, and delivering a seamless customer experience across multiple communication channels. This role requires a strong sales background, excellent customer service skills, and a solid understanding of regulatory requirements within the financial services industry.May provide customers with essential information regarding products and services. Provides quality service to external and internal customers by ensuring accuracy in recording of data.

Minimum Experience

• Minimum of more than 1 year Call Centre experience


• Minimum 1-3 years in the STI environment and client services experience

Knowledge and Skills

Undertake Outbound Tele-Sales

Administration and processing

Quality, compliance and accreditation

Personal Attributes

Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies

Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.