Broker Support Administrator

Sanlam Limited; Midrand; On-site; ZAR 260,000 - 360,000; Full time

Job summary

Miway is seeking a Broker Support Administrator to handle broker queries, data management and administrative duties in a fast-paced environment.

Responsibilities include supporting brokers, coordinating with tied agents and internal teams, and ensuring high-quality service while maintaining compliance with FSCA guidelines.

Qualifications

• Advanced computer literacy and data handling.
• Strong written and verbal communication at multiple levels.
• Experience in broker administration and insurance operations desired.

Responsibilities

• Attend to incoming queries via telephone or email from Brokers and departments.
• Assist with broker support queries and feedback.
• Provide timely, accurate information and resolve issues when possible.

Skills

Advanced computer literacy

Communication skills

Problem solving

Self-motivation

Attention to detail

Team player

Time management

Negotiation skills

Analytical thinking

Education

Grade 12/NQF4

Tertiary Qualification/NQF5

FAIS credits

RE5 advantageous

Job description

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Miway is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Accountability, Attitude, Energy, Creativity, and Professionalism. The ideal candidate is one who has the courage to be bold and subscribes to Miway’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then Miway is the place for you!

What will you do?

Broker Support Administrator responsibilities include(with no advice given to clients or brokers):

• Dealing with brokers who are very demanding on calls.
• Basic admin, linking policies with new brokers, removing brokers off policies, removing broker fees.
• Checking account premium movements.
• Commission queries (payments queries by brokers)
• Listening to calls and applying content of calls.
• Handling complaints and queries.
• Must be familiar with FSCA.

• Grade 12/ Standard 10/ NQF 4
• Tertiary Qualification/ NQF5
• FAIS credits/ Full Insurance Qualifications (Depending on DOFA) advantageous
• Financial Services Board Regulatory Exams (RE5) advantageous

• Minimum of 2 years’ experience of broker administration and/ or client services
• Minimum of 2 years’ experience in the short-term insurance industry

Deliverables include, but will not be limited to

• Attend to incoming queries either telephonic or via email from both Brokers, Broker Admin staff, Tied Agent andVarious departments
• Assist with support queries for Brokers, Tied Agent
• Provide Brokers with support and feedback

• Advanced computer literacy
• Must be highly proficient in dealing with customers and staff at all levels
• Excellent verbal and written communication skills
• Self-motivated
• Problem solving skills and solution oriented.
• Flexibility
• Ability to multi-task and cope under pressure.
• Commitment to personal and team goals
• Ability to apply business rules and processes.
• Good negotiating skills
• Team Player
• Excellent administrative skills
• Ability to plan and manage time efficiently
• Results oriented
• Self-disciplined & Self-motivated and desire to excel
• Analytical and organized
• Attention to detail

Knowledge and Skills

Processing transactions and conduct simple calculations

Data Collection and Analysis

Record keeping, filing and maintenance of databases

Maintain work standards and quality verification

Personal Attributes

Plans and aligns - Contributing dependently

Communicates effectively - Contributing dependently

Action orientated - Contributing dependently

Optimises work processes - Contributing dependently

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Being resilient - Contributing dependently

Customer focus - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Drives results - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

At Miway we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. Miway is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.