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Join our team in Bellville, Cape Town
- TO APPLY: Send us your CV to Careers@ihsproperty.co.za
- Subject line: Building Manager – Cape Town
Application Criteria
- Matric Certificate
- High School/Secondary Certificate
- Working on inspection applications such as property inspect.
Job Summary
A building manager is responsible for overseeing the daily property operations onsite. This role ensures smooth operations onsite, that properties are well-maintained, landlord standards are maintained, company policies and procedures are adhered to and provide a positive experience for tenants.
Requirements
This position is accountable for producing the following results:
- Properties being well-maintained.
- Compliance with fire, health and safety regulations.
- Tenant relations and retention.
- Rent collections.
- Co-ordinate tenant viewings and inspections.
- Emergency response to support tenants and landlord.
Key Responsibilities
List of all strategic and tactical work for which this position is accountable (but not limited to):
Strategic Work
- Custodian of the daily operations onsite, ensure the site is well-maintained to ultimately add value to the property.
- Coordinate with stakeholders such as property manager, maintenance department, and suppliers to ensure that the site is fully functional at all times.
- Cultivate good relations with residents so as to communicate company policies effectively and assist with tenantretention.
- Maintain good records of access control data, keys management, weekly/monthly reports, warnings, fines and tenant communication.
Tactical Work
- Repairs and maintenance
- Assessing of maintenance being reported by a resident, report the requirements to Head Office, follow up with job cards and repairs.
- Identify the type of repair – Unsafe circumstances should be attended to as an emergency as per the standard operating procedures.
- Leasing and tenants
- Conduct tenant viewings prior to lease commitments.
- Ensure the units are clean and in lettable condition before occupation date, escalate any challenges to the Property Manager.
- Complete entry inspections and ensure all tenant requirements are met.
- For tenants moving in, ensure that all documents as per standard operating procedures are there.
- Complete weekly site inspections – reports absconds and illegal occupants.
- Interim inspections- conduct unit interim inspections regularly to ensure that the units stay in good condition.
- Complete exit inspections timeously with the tenants as part of the vacating process and collect the unit keys.
- Credit Control
- Communication/Notices – Ensure all notices and communication are delivered to tenants and return signed document to Head Office timeously.
- Assisting Credit Control during the monthly collection process by liaising face-to-face with tenants and following up regarding outstanding arrears.
- Facilitate the Sheriff during an eviction proceeding and communicate to Head Office in this regard.
- General site duties
- Security – The Building Manager must ensure that the security is on duty and appropriately dressed at all times.
- Gardening – Ensure that the gardens are at the required standard and condition. Implement a gardening schedule onsite.
- Cleaning – Ensure that the property is cleaned to required standard. Implement and manage the daily cleaning schedule.
- Maintenance – Assessing the maintenance query, logging of requests, supervise external contractors/internal staff and inspect repair work. Job cards only be signed after assessing work and be satisfied that its of standard good quality.
- Unit management – Be vigilant and report overcrowding, illegal occupation/sub-letting, absconds, cleanliness and enforcing House Rules with tenants.
- Meter Reading – Ensure the meter are read by the contracted suppliers. Taking photos of main meters and sharing it with Property Manager.
- Queries – Ensuring a that tenants/residents are well equipped with knowledge of how to log queries. These are to be addressed timeously, ensuring that they are first reviewed and signed off by Property Manager.
- Manage inventory of supplies, equipment, and furnishings.
- Keeping a detailed inventory of office and estate assets.
- Conducting utility audits weekly, and sending bulk readings to head office weekly.
- Sending required reports to Property Managers on time. Reports such as incident reports, acknowledgment of incident reports, insurance reports, and site inspection reports.
- Managing rules compliance, issuing warning and fines to residents
- Conduct monthly tenancy audits.
- Review monitor jobs daily.
- Conduct snagging, de-snagging and keeping records of both.
Skills, Knowledge And Competencies
✓ Previous work experience as Building/Estate Manager;
✓ Excellent verbal communication skills;
✓ Ability to communicate clearly and effectively in English.
✓ Diligent and ethical;
✓ Attention to detail;
✓ Able to communicate via e-mails and the use of the Microsoft package (word and excel).
✓ Problem solving and decision making skills.
✓ Excellent interpersonal skills.
✓ Strong leadership and team management skills.
Qualifications And Experience
✓ This role may require working evenings, weekends, or on-call hours to address emergencies or resident’s needs.
✓ Physical tasks such as walking, climbing stairs, and lifting may be required.
✓ Comfortable working both indoors and outdoors in various weather conditions.
✓ The role may require occasional travel to other properties or locations as determined by management, and a vehicle is a requirement.
This job description is intended to provide a general overview of the position and does not encompass all responsibilities and qualifications. Duties may be added, removed, or modified as needed.
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