Building Manager

My client is looking to recruit a Residential Building Manager to join their Team. Reporting directly to the General Manager, you will be responsible for the overall living experience for our Residents. Ensuring your building meets the highest standards of organisation, cleanliness, health & safety and overall condition.

MAIN RESPONSIBILITIES

Resident Relations & Community Management

• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.
• Holding quarterly residents' meetings to keep them informed on all aspects of management and allow for feedback and issue resolution.
• Handle resident complaints and resolve issues effectively, escalating where necessary.
• Delivery of our Resident Engagement Strategy to promote the sharing of Building & Fire Safety information and encouraging collaboration with residents.

Building Operations

• Delivering effective service levels and acting as the representative towards Tenants and Clients as appropriate, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained to a high standard.
• Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR.
• The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and maintenance issues arising, or escalation of serious areas of concern and large works.
• To control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times and in accordance with the wider business management strategy.
• Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc.
• To ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures and to keep all the relevant parties fully informed of progress.
• Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out (to include regular auditing and setting of SLAs).
• To liaise with the Group Fire Safety & Health & Safety Management and the Facilities Management to ensure that the following procedures are implemented in accordance with the appropriate requirements.
• To promote and implement sustainability initiatives as directed by the business.
• Work with the Area Facilities Manager to ensure all Critical and secondary compliance is kept up to date, and compliance scores are in line with business targets.
• Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate.
• Management of the Retail Units in collaboration with the Retail Management Team.
• To manage the residential aspects alongside the Estate, Retail and Commercial Management teams and the Canary Wharf Contractors Limited team to provide a seamless service to residents.
• To conduct routine bi-yearly visits to occupied apartments for the purpose of ensuring compliance with the obligation of tenancy agreements and action any maintenance issues or areas of concern.
• Ensure the unit turn process meets the SLAs and allows for minimal void periods.
• To liaise with the Estate Management team on the operation of the car park and storage lockers along with the infrastructure.
• To continually act in the best interests of the property owner, ensuring their investment, income and expenditure is protected and considered in all decisions.

Team Management

• Direct supervision (where applicable) of Cleaning Staff including monitoring of ongoing performance.
• To work closely with the Property Management, Tenancy Management, Leasing & Engineering team to ensure all departments are working effectively and efficiently to meet business targets.
• Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews.
• Produce Service Charge budgets & accompanying letters for the Retail units within the building.
• Authorisation of payment and conflict resolution (including authorisation of instructions and invoices as appropriate within authorisation limits).
• Responsible for cost control (against cost estimate) and support to preparation of accounts.
• Management and oversight of Resident arrears in line with timelines as set in the SOPs ensuring payments are received in line with terms of the tenancy agreements to reduce the risk of legal proceedings.
• Work with the internal procurement team for larger service contracts to ensure best value and delivery of service for the property owner.