Brand Ambassador

Mukuru; Pretoria; On-site; ZAR 200 000 - 300 000; Full time

Job summary

An exciting opportunity exists for a Branch Ambassador to join a forward-thinking company in Pretoria. This role is pivotal in representing the brand and assisting customers with their needs, ensuring they receive accurate information about services and support. You will engage directly with clients, helping them navigate the Mukuru app and ensuring compliance with regulations. If you have a passion for customer service and are eager to contribute to a dynamic team, this position offers a chance to make a real impact in the community. Join us in building a successful future together!

Qualifications

• Understanding and speaking of a Zimbabwean/Malawian/other relevant language is essential.
• Knowledge of Mukuru products and services is required.

Responsibilities

• Act as a Mukuru brand salesperson and provide accurate information to customers.
• Capture customer details and documentation required for FICA compliance.
• Assist customers in creating money transfers using the Mukuru app.

Skills

Verbal communication skills

Selling skills

Interpersonal skills

Mobile telephone and app skills

Education

Grade 12 or equivalent

Job description

Branch Ambassador

An exciting opportunity exists for a Branch Ambassador to join the Mukuru team in Pretoria.

The main purpose of this role is to act as a Mukuru brand salesperson.

The Mukuru Ambassador reports directly to the Branch Manager. This position is responsible for providing customers with company information and signing them up for the Mukuru services on the Mukuru app. They are responsible for accurately capturing customer details as well as capturing FICA required documentation and photos. The Mukuru Ambassador is situated in the banking hall of the branch. Internal liaison takes place with all Agent Support Consultants. External liaison takes place with customers.

Duties and Responsibilities (Include but are not limited to):

1. Ensure the table is arranged in hall in a tidy manner.
2. Ensure all required documents (i.e., sending and receiving, self-employed forms, employer form, claiming for fraud form) are available.
3. Ensure phone is charged overnight for use every morning.
4. Manage the queue in the banking hall.
5. Maintain awareness of any security issues in the banking hall.
6. Welcome all customers into the banking hall.
7. Establish their needs and provide assistance/direction.
8. Provide new customers with forms, assist them to complete the forms, and direct them to the correct counter.
9. Provide accurate information regarding Mukuru services.
10. Explain to potential customers what Mukuru does and how transfers work.
11. Provide potential customers with the various locations where money can be sent.
12. Assist customers by providing information/demonstration on how to create a money transfer on their phones.
13. Contact the Call Centre to assist customers who have issues (e.g., OTP).
14. Issue new cards if a customer has been blocked and send messages to support to transfer funds to the new card.
15. Assist customers to stop lost cards via USSD and issue a new card.
16. Resolve questions where possible, or refer customers to Tellers or the branch manager.
17. Provide customers with all the information regarding registration.
18. Capture customer information and personal details into the Mukuru app and ask customers to read the indemnity.
19. Take clear photos of the customer and save them.
20. Capture photos of proof of address and proof of income, and accurately record the income amount.
21. Ensure the customer receives an OTP to proceed with sign-up.
22. Complete sign-up and submit for verification and approval.
23. Resolve any queries from the verification team if required.
24. Explain to customers the steps required to complete a money transfer.
25. Ensure all customers are treated fairly in accordance with the Consumer Protection Act 68 of 2008. Ensure FICA regulations are met in terms of documentation and clear photographs.
26. Check customer documentation to ensure it is valid.
27. Complete daily system tests, aiming for 100% success.
28. Complete daily quizzes and participate in monthly quiz competitions.
29. Submit monthly assignments on time.
30. Attend quarterly training and testing sessions.
31. Provide professional customer service at all times.
32. Disclose information based on the training received.
33. Maintain customer confidentiality.
34. Monitor and manage personal targets.
35. Attend monthly performance meetings with the Branch Manager.
36. Attend all required training courses for new products.

Key Requirements:

• Grade 12 or equivalent (Desirable)
• Understanding and speaking of a Zimbabwean/Malawian/other relevant language (Essential)
• Knowledge of Mukuru products and services
• Knowledge of FICA and CPA regulations
• Mobile telephone and app skills
• Verbal communication skills
• Selling skills
• Interpersonal skills

Additional Skills:

• Customer service experience (Desirable)

Note: If you meet most of the criteria but feel unsure about applying, we encourage you to apply anyway. We value diversity and believe everyone has a place at Mukuru. Share how you can add value and help us build a successful future. Perhaps you are the future Mukurian we need!

Remote/Work from Home Role: If appointed to a remote role, ensure you have reliable internet and a suitable work environment to deliver your best performance and service.

Application Note: If you do not receive a response within two weeks, consider your application unsuccessful.

NB: All staff appointments will consider the company’s EE targets.