Brand Ambassador

Organising and Controlling Customer Base

• Analyse QlikView reports weekly.
• Submit weekly/monthly customer analysis/revenue reports.
• Prepare and schedule customer visits according to customer category.
• Call on existing and potential clients.
• Compile contact lists utilizing a range of resources for collecting information.

To create, maintain and

• Plan sales pitch/services presentations to prospective customers.
• Work within the framework of budget turnover and gross profit.
• Maintain ongoing customer services by responding objectively to a range of customer queries/enquiries relating to products or services.

Selling Goods and Services

• Ensure all necessary information/documentation is obtained before calling on a customer.
• Obtain a range of information from customers for identifying needs and establishing customer profiles.
• Inform/advising customers of a range of products/services available.
• Acknowledge customer needs by recommending alternative goods and services offered.
• Stimulate customer interest by demonstrating and explaining the benefits/end uses of a range of products/services.
• Introduce new products in accordance with customer demand.
• Organise courtesy calls for obtaining customer feedback on deliveries and support systems.

Administration

• Update customer information on Honeybee.
• Log calls on Honeybee as per required standard.
• Liaise with internal support to email quotations to customers.
• Maintain customer contracts on Honeybee.
• Follow up on customer orders.
• Complete new business and lost business reports and submit to manager on a monthly basis.

Critical Skills

• Proficient in MS Office with excellent computer skills knowledge.
• Good telephone skills.
• Ability to listen and interpret information accurately.
• Planning and organising skills.
• Numerical skills.
• Good communication skills are essential; the person must be well spoken and fluent in both English and Afrikaans.
• A pleasant and controlled manner of dealing with people at all times.
• An enthusiastic, outgoing person who is self-confident, with a positive attitude is desired for this position.

Knowledge

• Stock product knowledge.
• Price list knowledge.
• Know how to enquire on Axapta system.
• Know company policy with regards to customer services.
• Product and pricing knowledge.
• Know the services the company has to offer.
• Know general operation of the company.
• Knowledge of delivery routes and times.

Qualifications and Experience

• At least 5 years’ sales experience, with a proven track record in exceeding targets.
• Relevant Sales or Marketing qualification would be an advantage.