Branch User Assistance Technician

Spinnaker Software; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic software company in Gauteng is seeking a Support Technician to maintain excellent customer relations and troubleshoot issues. Candidates should have at least 3 years of experience and relevant A+ and N+ certifications. This role requires a willingness to work shifts and offers development opportunities within the company.

Qualifications

• At least 3 years of experience in a Support Technician role.
• Willingness to work shifts (one week day shift, one week night shift).
• Growth mindset with opportunities for development within the company.

Responsibilities

• Maintain excellent customer relations as a priority.
• Troubleshoot and solve problems on the spot.
• Work overtime, weekends and standby from time to time.

Skills

Customer relations

Problem-solving

Clear communication

Education

A+ certification

N+ certification

Job description

Overview

Join a team that thrives on collaboration and offers an environment that feels as familiar as home. We all support each other to reach the same goal—excellent customer service!

Responsibilities

• Maintain excellent customer relations as a priority and ensure updates to the database and adherence to SLA standards.
• Troubleshoot and solve problems on the spot, providing timely solutions and clear communication.
• Work overtime, weekends and standby from time to time as required.

Qualifications

• At least 3 years of experience in a Support Technician role.
• A+ and N+ certifications are a minimum requirement; relevant experience will be considered.
• Willingness to work shifts (one week day shift, one week night shift).
• Growth mindset with opportunities for development within the company.

Good luck with your application.