Branch User Assistance Technician

Spinnaker Software; Gauteng; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A dynamic software company in Gauteng is seeking a Support Technician to ensure excellent customer relations and maintain service standards. Candidates should have at least 3 years of experience, A+ and N+ certifications, and a passion for troubleshooting. This role involves shift work and provides growth opportunities within the company. Join a team that values collaboration and a can-do attitude.

Qualifications

• Minimum 3 years experience in a Support Technician role.
• A+ and N+ certifications required.
• Ability to troubleshoot and solve problems on the spot.

Responsibilities

• Ensure excellent customer relations.
• Maintain SLA standards and database updates.
• Work overtime and weekends as needed.

Skills

Customer service

Troubleshooting

Problem-solving

Education

A+ certification

N+ certification

Job description

Join a team that thrives on collaboration and offers an environment that feels as familiar as home. We all support each other to reach the same goal - Excellent Customer Service!

We are looking for someone who is keen to learn with a can-do attitude. You will need to ensure that excellent customer relations are a priority. You will also need to maintain those relationships and ensure that the agreed standards regarding SLA and database updates are maintained.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You will be required to work overtime, weekends, and standby from time to time.

We would like you to have at least 3 years of experience in a Support Technician role. A+ and N+ certifications are a minimum requirement; however, relevant experience will also be considered. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

This position requires shift work (one week of day shifts and one week of night shifts).

Good luck with your application.