Branch User Assistance Technician

Arch Retail Solutions; Durban; On-site; ZAR 150,000 - 250,000; Full time

Job summary

An established industry player is seeking a dedicated Support Technician to join their collaborative team. In this role, you will prioritize excellent customer service while maintaining strong relationships and ensuring compliance with service level agreements. With at least 3 years of experience and A+ and N+ certifications, you will tackle challenges in troubleshooting and problem-solving. This position offers exposure to a variety of hardware and software, providing ample growth opportunities for those with a growth mindset. If you are ready to embrace challenges and contribute to a supportive environment, this is the perfect opportunity for you.

Qualifications

• 3+ years experience in a Support Technician role is required.
• A+ and N+ certifications are minimum requirements.

Responsibilities

• Ensure excellent customer relations and maintain agreed standards.
• Troubleshoot and solve problems on the spot.

Skills

Customer Service

Troubleshooting

Problem Solving

Communication

Education

A+ Certification

N+ Certification

3+ years in Support Technician role

Job description

Join a team that thrives on collaboration and will offer an environment that feels as familiar as home. We all have and support each other to reach the same goal - Excellent Customer Service!

We are looking for someone that is keen to learn with a can-do attitude. You will need to ensure that excellent customer relations are a priority. You will need to maintain those relationships and ensure that the agreed standards in respect to SLA and updating info the database is maintained.

You should consider applying if you enjoy the challenge of troubleshooting and problem solving on the spot. You’ll be required to work overtime, weekends and standby from time to time.

We would like you to have at least 3 years of experience in a Support Technician role. A+ and N+ is a minimum requirement; however, if you have the relevant experience, your application will be considered too. You will be exposed to a wide variety of hardware and software with plenty of growth opportunities within the company - a growth mindset is key and will be rewarded.

Good luck with your application.