Branch Technical Co-Ordinator

Arch Retail Solutions; Midrand; On-site; ZAR 300,000 - 420,000; Full time

Job summary

A leading retail technology provider is seeking a Branch Technical Co-Ordinator to oversee internal technical projects and implementations. The ideal candidate has a Grade 12 certificate and at least 3 years of project management experience in IT or retail tech. Responsibilities include managing project timelines, budgets, and client relationships to ensure successful project delivery. Competitive compensation and growth opportunities are offered.

Qualifications

• 3+ years of project management experience in software or IT environments.
• Direct experience managing retail tech implementations.
• Demonstrated ability to lead cross-functional teams.

Responsibilities

• Document project activities to align with team priorities.
• Coordinate and document all branch technical projects.
• Liaise with clients and teams to ensure project milestones are met.

Skills

Agile Methodology experience

Project management skills

Retail operations knowledge

Education

Grade 12 certificate or Equivalent N3

Job description

About The Branch Technical Co-Ordinator Position

The administrative coordination of all Branch Technical operations, particularly those pertaining to internal technical projects, Value-Added Services (VAS),

and new implementations.

The Branch Technical Co-Ordinator Responsibilities Are

• Technical Co-ordinator
• Document project activities to align with available capacity and team priorities.
• Coordinate and document all branch technical projects, including new stores, VAS, and internal initiatives.
• Liaise with clients, internal teams, and 3rd parties to ensure project milestones are met.
• Identify and manage risks, escalating issues where needed.
• Draft and maintain project plans with input from stakeholders.
• Track progress and take corrective actions to keep projects on schedule.
• Provide regular updates and manage the expectations of clients and internal teams.
• Co-ordinate 3rd party project dependencies to ensure delivery is on time and as expected.
• Monitor and manage all key success factors from unconditional to invoicing.
• Handle multiple rollouts without compromising on quality or timelines.
• Track milestones, manage resources, and coordinate go-lives efficiently.
• Financial Management
  

Project Cost Tracking and Reporting

• o Monitor and record all project-related costs, including services, hardware, and resource hours.
• o Ensure costs stay within budget and flag variances early for corrective action.
• o Provide financial updates to the Technical Management Team for forecasting and reporting.
  
  

Invoicing Validation

• o Ensure all project milestones are achieved before triggering billing through Branch Admin
• o Prepare and validate supporting documentation for invoicing (e.g., signoffs, delivery notes, work logs).
• o Liaise with finance to ensure accurate and timely invoicing
• Quality Management
• Ensure all project documentation is complete, accurate, and meets internal quality standards.
• Maintain proper logging and grooming of project tasks to ensure alignment with defined timelines.
• Confirm that the project scope is clearly understood and agreed upon by clients, internal teams, and third parties,
• reducing the risk of scope creep or miscommunication
• Project Governance
• Maintain a central repository of all project-related documents, including plans, approvals, change requests, and
• signoffs.
• Ensure all projects follow standardized governance processes, from initiation through to closure.
• Coordinate the preparation and submission of status reports, milestone updates, and risk logs for review by the Technical Management Team.
• Track and document all scope changes, ensuring they are approved and communicated to all stakeholders.
• Schedule and document all key project meetings, ensuring accurate minutes, action items, and follow-ups are recorded and distributed.
• Reporting
• Daily update on all active projects with impediments
• Projects where priority is required should be identified daily to Project Team Lead.
• Projects schedule to be updated daily and to always reflect the correct information.
• Delays or issues to be escalated to All Stakeholders (Div Manager; Branch Manager; Technical Manager; Client; Project Team Leader)
  
  

The Branch Technical Co-Ordinator Requirements Are

• Grade 12 certificate or Equivalent N3
• Agile Methodology experience
• 3+ years of project management experience in software or IT environments will be an advantage
• Direct experience managing retail tech implementations
• Demonstrated ability to lead cross-functional teams, including Technical Managers, Trainers & Implementation Techs
• Strong track record of on-time, in-scope delivery across multiple branches or clients
• Prior experience in customer-facing roles or managing service-related escalations is a plus
• Solid understanding of retail operations, POS systems, EFT integrations, and back-office retail processes
• A full job description is available on request