Branch Team Leader - Betting & Guest Experience

Hollywoodbets Careers Site; Wes-Kaap; In loco; ZAR 167.000 - 246.000; Tempo pieno

Descrizione del lavoro

Hollywoodbets is seeking a proactive Team Leader to manage a branch in Malmesbury, Western Cape. You will lead day-to-day operations, supervise staff and ensure targets are met while delivering exceptional guest service in a fast-paced environment.

Applicants should have 12 months’ Retail/Gaming or Betting experience, a valid driver’s license, and 1–2 years of leadership exposure. This on-site role requires strong compliance and security awareness as part of daily responsibilities.

Competenze

• 12 months within Retail, Gaming or Betting industry.
• Valid Driver’s License.
• 1-2 years leadership experience.

Mansioni

• Branch Growth: Achieve targets within branch budgets and drive business results by engaging guests about products.
• Cash Administration: Manage cash, comply with FICA, finish end-of-shift reconciliations and banking schedules.
• Branch Reporting: Provide daily overviews and manage stock control with weekly stock takes.
• Security Management: Maintain security awareness, monitor panic buttons and cameras, ensure secure cash handling.
• Branch Appearance: Keep branch neat, well-maintained, and compliant with Hollywood standards.
• Compliance: Adhere to internal controls, gambling board requirements and ethics policies.
• Communication: Ensure effective internal communication and timely feedback to support offices.
• People Management: Plan rosters, ensure staff attendance, and oversee recruitment documentation.
• Guest Service: Deliver friendly, proactive guest service and handle complaints to maintain satisfaction.
• Values: Promote Hollywood values, lead by example, and support branch leadership.

Conoscenze

Betting Procedures

Betting Types

Guest Orientation

Descrizione del lavoro

Hollywoodbets is seeking a proactive Team Leader to manage a branch in Malmesbury, Western Cape. You will lead day-to-day operations, supervise staff and ensure targets are met while delivering exceptional guest service in a fast-paced environment.

Applicants should have 12 months’ Retail/Gaming or Betting experience, a valid driver’s license, and 1–2 years of leadership exposure. This on-site role requires strong compliance and security awareness as part of daily responsibilities.