Branch Operations Supervisor - Client Service & Compliance

AtripleA recruitment & temps; Pretoria; On-site; ZAR 280,000 - 360,000; Full time

Job summary

A leading recruitment agency is seeking a Supervisor to oversee branch administration and operations in the insurance industry. Responsibilities include managing client service, supervising policy and claims administration, and ensuring compliance with regulatory standards. Candidates must have 3 years of experience in the insurance industry and 1 year in a supervisory role, along with relevant qualifications. The position offers an opportunity to influence service delivery and operational efficiency within a dynamic environment.

Qualifications

• 3 years' experience in the Insurance Industry.
• 1 year of experience in Supervisory Role.
• FAIS Compliant.
• Regulatory Examination Level 1 (Representatives) RE5.
• Recognized Qualification as per the FSB.

Responsibilities

• Supervise all client liaison and sales support in the branch offices.
• Manage compliance and effectiveness of client service levels.
• Assist Office Manager with budgetary control.
• Compile and submit weekly client service administration activity reports.
• Ensure branch offices adhere to corporate identity.
• Coach staff on relevant legislation and industry principles.

Skills

Supervisory skills

Client service management

Compliance knowledge

Reporting and analytics

Education

Degree/Diploma in Management

Job description

A leading recruitment agency is seeking a Supervisor to oversee branch administration and operations in the insurance industry. Responsibilities include managing client service, supervising policy and claims administration, and ensuring compliance with regulatory standards. Candidates must have 3 years of experience in the insurance industry and 1 year in a supervisory role, along with relevant qualifications. The position offers an opportunity to influence service delivery and operational efficiency within a dynamic environment.