Branch Operations Leader | Paarl Financial Services

Placements24; Paarl; On-site; ZAR 720,000 - 960,000; Full time

Benefits offered by this job

Competitive salary

Performance bonuses

Medical aid

Pension fund

Professional development

Job summary

WhatJobs Direct is seeking a Branch Operations Manager to oversee daily operations at the Paarl, Western Cape branch. You will lead a team of customer service and operational staff, ensuring efficient service, regulatory adherence, and strong client experience.

The role demands 5+ years in branch operations in financial services, with proven leadership, budgeting, and strong communication skills. A Bachelor’s degree is preferred, and the position is based on-site in Paarl.

Qualifications

• Minimum 5 years in branch operations management, preferably in financial services.
• Proven leadership experience in managing and motivating teams.
• Strong understanding of financial products, operations, and regulatory requirements.
• Excellent customer service, communication and interpersonal skills.
• Budgeting and cost-control experience; proficient in branch financials.

Responsibilities

• Oversee daily branch operations, ensuring smooth service delivery to clients.
• Lead and motivate a team of branch staff with training and performance review.
• Ensure strict adherence to company policies and regulatory requirements.
• Handle client inquiries and resolve complaints promptly and professionally.
• Manage branch budgets and control operational costs.
• Implement operational improvements to enhance efficiency and client experience.
• Oversee cash management, security procedures, and facility maintenance.
• Collaborate with sales and service teams to hit branch targets.
• Maintain accurate records and prepare operational reports for senior management.
• Foster a positive, productive work environment for all branch employees.

Skills

Leadership

Customer service

Communication

Team management

Regulatory compliance

Education

Bachelor's degree in Business Administration

Tools

Banking software

Job description

WhatJobs Direct is seeking a Branch Operations Manager to oversee daily operations at the Paarl, Western Cape branch. You will lead a team of customer service and operational staff, ensuring efficient service, regulatory adherence, and strong client experience.

The role demands 5+ years in branch operations in financial services, with proven leadership, budgeting, and strong communication skills. A Bachelor’s degree is preferred, and the position is based on-site in Paarl.