Branch Manager - Upington

Fidelity Services Group; Noord-Kaap; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Fidelity Security Group is seeking a BRANCH MANAGER for the Upington branch. The role reports to the Regional Manager and focuses on day-to-day operations, service quality, and client satisfaction.

The candidate will manage a large security workforce, oversee budgets, training, and risk assessments, and ensure compliance with contractual terms and quality standards. Strong leadership and communication skills are essential.

Qualifications

• Matric certificate, PSIRA Grade A registration and accreditation.

Responsibilities

• Manage day-to-day operations of the Upington branch including operations, budgets and client portfolios.
• Lead Operations Managers, Site Managers and Supervisors to address client matters promptly.
• Ensure adherence to ISO and contractual requirements and maintain service levels.
• Prepare monthly/quarterly reports and participate in budgeting and resource planning.
• Coach staff, plan succession, and ensure training and development across the branch.

Skills

Leadership

People management

Planning

Organisational skills

Interpersonal communication

Client liaison

Budgeting

Fleet management

Firearm competency

ISO knowledge

Education

Matric

PSIRA Grade A

Tools

Microsoft Office

Job description

A vacancy exists for a BRANCH MANAGER stationed in the Upington branch. The position will report to the Regional Manager.
The overall purpose of this position is to manage the day-to-day operations and management of a large Branch, to ensure that all Security Officers are posted as per Contractual agreements, that all site-specific security requirements are adhered to and that the Client’s needs are efficiently and professionally met at all times.
Key Performance Areas: (Not totally inclusive)

• Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
• Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
• Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
• Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
• Attending daily / weekly, /monthly internal Management meetings as required.
• Quarterly appraisal of Operations and Administrative staff.
• Training and development of staff.
• Succession planning of staff.
• Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
• Asset control.
• Fleet control.
• Firearm control.
• Responsible for staff, duty rosters and training
• Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
• Ensuring that all operations comply with the standards and procedures required by the quality management system
• Submission of monthly and quarterly reports as required by Management.
• Risk assessments on Client premises.
• Investigation reports.
• Ensuring that contractual requirements are met as stipulated by the Client.
• Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily on various operational issues.
  

Qualifications, Experience And Other Competencies Required

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 10 years’ experience in the security industry.
• Senior Security Management experience in managing a large security work force.
• Working knowledge of ISO 9001:2008 Quality Management and its requirements.
• People management experience and skills.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Experience in Financial Management /Budgets.
• Experience in managing a fleet of vehicles.
• Assertive / Goal driven / Self motivator / passion for the business.
• Computer literacy on Microsoft Programs.
• Own reliable transport and valid Driver’s Licence is required.
• No criminal record.
• Excellent track record.
• Firearm Competency.
  

Core Competencies

• Strong planning skills
• Leadership skills
• Organisational skills
• Good interpersonal skills
• Communication skills
• Client liaison skills
  

We reserve the right not to make an appointment to any advertised position.
Whilst preference is always given to existing employees and the choice made purely on merit, Historically Disadvantaged Candidates and Disabled Candidates are encouraged and supported in the FSG team.
Fidelity Security Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
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