Branch Manager - Security Industry

Matched Business Partners; Cape Town; On-site; ZAR 500,000 - 600,000; Full time

Job summary

A leading security firm in Cape Town is seeking a Branch Manager to oversee operations and ensure client satisfaction. The successful candidate will have a strong background in security management, excellent interpersonal skills, and the ability to lead a team effectively. Responsibilities include maintaining service standards, client liaison, and administrative duties.

Qualifications

• At least 5 years experience in the security industry.
• Working knowledge of ISO 9001:2008 Quality Management.
• Own reliable transport and valid Drivers License.

Responsibilities

• Ensure contractual requirements are met as stipulated by the client.
• Maintain good relations between clients regarding security services.
• Evaluate service levels and recommend improvements.

Skills

Interpersonal communication

Client liaison

Planning

Leadership

Organisational skills

Computer literacy

Education

Matric certificate

PSIRA Grade A registration

Job description

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site specific security requirements are adhered to and that the clients needs are efficiently and professionally met at all times.

Minimum Requirements :

• Matric certificate, PSIRA Grade A registration and accreditation.
• At least 5 years experience in the security industry.
• Working knowledge of ISO 9001 : 2008 Quality Management and its requirements.
• Administration, interpersonal communication and client liaison skills are required.
• Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
• Computer literacy on Microsoft programs.
• Own reliable transport and valid Drivers License is required.
• Living within a reasonable distance from the branch or willing to relocate

Key Performance Areas : (not totally inclusive) :

• Ensuring that contractual requirements are met as stipulated by the client.
• Maintaining good relations between my client and their clients with regard to security services rendered.
• Constantly evaluating the service levels provided and making recommendations to the client regarding the improvement of services.
• Ensuring that Security staff maintains required performance at all times.
• Dealing with all required administration matters.
• Liaising daily with Executive management on various operational issues.
• Submitting relevant weekly / monthly incident and general reports as required by Senior Management.