POSITION : Branch Manager
LOCATION : Durban
REPORTING TO : Chief Executive Officer
MAIN PURPOSE OF THE JOB
Manage the Branch within the allocated region. Ensure consistent profitable growth in sales revenues through effective planning and management of sales and operational personnel. Identify objectives, strategies, and action plans to improve short- and long-term objectives and strategies.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Matric / Grade 12
- National Diploma in Sales Management
- Diploma in Sales Management or Business Management is an advantage.
- Degree or Post Graduate Degree is an advantage.
- Minimum 5 years’ experience with Microsoft packages
- Minimum 5 years’ experience in the local roof industry
- Minimum 12-15 years’ experience in sales within the construction industry
- Minimum 6-10 years’ experience in a management position
DUTIES & RESPONSIBILITIES
- Stay updated on new developments in the roofing industry worldwide and propose adaptations, new ventures, or products for the company.
- Drive innovation and the progressive nature of the company by seeking better ways to operate and replacing outdated methods.
- Market the company and its products on a technical basis to developers, architects, main contractors, and design engineers.
- Liaise with government bodies such as DTI, IDC, SAIC, SAMCRA, and SABS to promote industry standards and obtain project approvals.
- Monitor and analyze imported products and assess risks or opportunities for the company.
- Interpret market demand and convert insights into opportunities and innovations for the company's products.
- Continuously test, analyze, and improve current product ranges to stay ahead of competitors and reduce costs.
- Ensure all equipment has a design blueprint and is properly stored.
- Represent the company at SAMCRA meetings.
- Manage all IP and design patents in liaison with patent attorneys.
BEHAVIORAL COMPETENCE :
- Excellent oral and written communication skills.
- Persuasion skills to influence change.
- Critical thinking to evaluate solutions and approaches.
- Active listening to understand others' points.
- Sound judgment and decision-making abilities.
- Negotiation and conflict management skills.
- Creativity in generating ideas.
- Strong problem-solving skills.
- Experience working at a senior level with good communication skills.
- Experience in an FMCG environment and stakeholder engagement.
- Employee and departmental performance management skills.
MANAGEMENT RESPONSIBILITIES
Customer Focus
- Manage customer needs to meet company objectives.
- Maintain relationships with contractors to grow project market share.
- Build high-level relationships with top customers for sustainability.
- Strengthen customer relationships by understanding their needs and maximizing profitability.
- Communicate the company's vision and values internally and externally.
- Deliver exceptional service.
Functional Management
- Manage and reduce operational costs.
- Implement and monitor strategic plans and performance standards.
- Lead continuous improvement and change initiatives.
- Engage and communicate effectively with team members.
- Ensure compliance with governance, policies, and legal standards.
People Management
- Clarify roles, monitor performance, and recognize high performers.
- Manage talent development and succession planning.
- Embed company culture and values.
- Address conflicts proactively and foster team development.
KEY PERFORMANCE AREAS
- Achieve financial targets, including sales, gross profit, and EBITDA.
- Manage operational costs and optimize stock levels.
- Develop and implement strategic plans.
- Ensure governance and compliance.
- Enhance productivity and build a competent workforce.
- Implement continuous improvement programs.
- Build and maintain stakeholder relationships.
- Report on departmental progress and activities.
- Identify opportunities to grow revenue and improve customer satisfaction.