BRANCH MANAGER OTIS CAPE TOWN

Otis Elevator Co.; Parow; On-site; ZAR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Long-term career opportunities

Competitive remuneration

Medical aid and provident fund

Car allowance / company vehicle

Modern tools and equipment

Job summary

Otis Elevator Co. in Cape Town seeks a Branch Manager to assume responsibility for optimizing branch resources, delivering services to customers, and achieving targets.

You will lead Sales and Field Operations, manage subcontractors, and ensure safety and quality across the branch. The role requires a Bachelor’s degree in Business Administration, Management, or Finance, with 7–10 years in lift or related industries.

Qualifications

• Bachelor’s degree in Business Administration, Management, Finance or a related field is highly preferred.
• 7-10 years experience in the lift industry or a similar industry would be beneficial.

Responsibilities

• Achieve or exceed sales targets and margins across the branch.
• Grow the service portfolio and manage receivables.
• Manage field labor costs, subcontractors, and material usage.
• Adhere to purchasing policies and ensure compliance with sales processes.
• Retain customer contracts and strengthen stakeholder relationships.
• Oversee the Sales and Field Operations teams to hit branch targets.
• Ensure safety, ethics, and quality as Otis Absolutes on site.
• Promote the branch through customer visits and relationship-building.

Education

Bachelor’s degree in Business Administration, Management, Finance or a related field

Job description

Date Posted: 2026-06-03

Country: South Africa

Location: Allen Place, Plattekloof, 1, 7500, Cape Town, South Africa

Join a stable and growing industry with real opportunities for professional development.

At OTIS, a leading multinational company in the elevator industry, we are looking for a Cape Town Branch Manager.

The purpose of the position is to assume overall responsibility and accountability for optimizing all branch resources to deliver services to customers in line with contractual obligations and to achieve branch targets.

What you will do:

FINANCE

• Achieve O sales targets and margins.
• Achieve T sales targets and margins.
• Achieve S sales targets and margins.
• Achieve NE sales targets and margins.
• Achieve or exceed the SGA target.
• Grow the service portfolio.
• Achieve receivables targets (O, T, S, NE).
• Manage field labor costs, including subcontractors.
• Manage material allocation and usage (O, T, NE sales), including tax, ASD, and transportation costs.
• Adhere to and ensure implementation of company purchasing policies and procedures.

CUSTOMERS

• Retain customer contracts/accounts.
• Retain and strengthen relationships with stakeholders (including professional teams).
• Maximize customer satisfaction.
• Build strong customer relationships.
• Promote the branch through customer visits and relationship-building activities.

INTERNAL PROCESSES (SALES)

• Manage the sales team to ensure company targets are achieved.
• Convert tenders/proposals into service orders.
• Finalize proposals for New Equipment (NE) enquiries.
• Ensure compliance with sales processes.

INTERNAL PROCESSES (FIELD OPERATIONS)

• Ensure implementation and compliance with the Programmed Maintenance System.
• Ensure completion of surveys and action items.
• Monitor the operation of units during QOP.
• Control subcontractor performance and delivery.
• Ensure proper execution of planned maintenance and breakdown repairs.
• Ensure adequate tooling, spare parts, and operational resources are available.
• Manage construction sites in line with company margin objectives and project close-out requirements.
• Oversee material delivery and site execution in collaboration with the Project Manager.
• Ensure employees comply with OTIS Absolutes: Safety, Ethics, and Quality.
• Promote ethical behavior and strong internal controls within the team and with customers.
• Ensure compliance with and management of all OTIS safety procedures within the branch.

What we are looking for:

Bachelor’s degree in Business Administration, Management, Finance or a related field is highly preferred.

7- 10 years experience in the lift industry or the similar industry would be beneficial

What we offer:

• Long-term career opportunities in a stable, global industry.
• Competitive remuneration aligned with local market standards.
• Medical aid, provident fund, and car allowance (company car or field allowance)
• Modern tools, work equipment, and company vehicle.
• A strong focus on health, safety, and employee wellbeing.

Why OTIS?

You will be part of a truly international, talent-driven company that values Safety, Ethics, Quality, Innovation, and Employee Opportunity.

We are looking for committed professionals with a strong focus on safety, the ability to work both independently and collaboratively, technical curiosity, and adaptability.

#BuildWhatsNext

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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