Branch Manager - Kimberly

Sanlam Group; Pretoria; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A financial services company based in Gauteng is seeking a Branch Manager for their Pretoria location. The role involves driving customer base growth, managing a service-oriented team, and ensuring operational efficiency. Candidates must possess relevant industry experience and educational qualifications. This position offers an opportunity to lead a dynamic branch team in a competitive market.

Qualifications

• Minimum of 5 years recent industry experience, 3 years in a leadership capacity.
• Experience in service management is essential.
• Insurance sales experience required.

Responsibilities

• Grow the customer base and revenue through execution of the retail branch strategy.
• Lead a service delivery culture within the branch.
• Ensure retail branch sales delivery and service culture compliance.
• Manage operational people practices related to direct reports.

Skills

Sales tactics and approaches

Stakeholder engagement and management

Customer service and engagement

People management practices and principles

Critical thinking and problem-solving skills

Project management

Data and analytics

Communication skills

Education

Matric (Grade 12)

RE1 and RE5

120 Wealth Management credits or tertiary qualification recognized by the FSCA

Class of Business accreditation

Job description

Job title : Branch Manager - Kimberly

Job Location : Gauteng, Pretoria Deadline : August 25, 2025 Quick Recommended Links

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What will you do?

As a branch manager, you will be responsible for growing the customer base and revenue of Sanlam Retail Mass through developing and overseeing the execution of the retail branch strategy.

Guiding, integrating, and standardising the activities, goals and objectives of various Sales Consultants in the branch, in line with the strategy.

Leading a service delivery culture and eco-system within and outside of the branch to enable an optimal client experience.

Assuming responsibility for the successful day to day maintenance and management of the Retail branch. Responsible for Retail branch strategy development and business planning.

Ensure retail branch sales delivery and establish and drive a service culture.

Ensure compliance, quality, and risk management.

Responsible for all operational people practices relating to direct reports, in collaboration with the HR (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).

Monthly planning and reporting of sales and service activities in the Branch.

Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.) and determine effective engagement tactics that will contribute to building and maintaining relationships.

Education and Experience :

Matric (Grade 12).

RE1 and RE5.

120 Wealth Management credits OR tertiary qualification recognised by the FSCA.

Class of Business accreditation (annual).

Compliant with continuous professional development (CPD) current and past cycles.

A minimum of 5 years recent industry experience of which 3 years should be in any leadership capacity.

Service Management experience is essential.

Insurance sales experience.

Credit and lending experience.

Knowledge, Skills and Competencies :

Sales tactics and approaches.

Stakeholder engagement and management.

Customer service and engagement.

Relevant Regulatory frameworks, policies, and standards.

Sanlam insurance products (ideal).

People management practices and principles.

Business Acumen.

Computer literate.

Data and analytics (including data visualisation).

Project management.

Critical thinking and problem-solving skills.

Strong communicator (verbally and in writing).

Able to lead and motivate a team.

Driven to exceed targets.

Organising skills.

Adaptable and able to learn quickly.

Resilient and open to change.

Personal Attributes

Interpersonal savvy - Contributing through others

Decision quality - Contributing through others

Directs work - Contributing through others

Optimises work processes - Contributing through others

Core Competencies

Cultivates innovation - Contributing through others

Customer focus - Contributing through others

Drives results - Contributing through others

Collaborates - Contributing through others

Being resilient - Contributing through others

Sales / Retail / Business Development jobs