Branch Manager (Channel Manager: Sales & Service ) - Worcester

Absa Ins & Fin Advise(Pty; Worcester; On-site; ZAR 900,000 - 1,500,000; Full time

Job summary

Absa seeks an experienced Channel Manager: Sales and Service to lead a customer-facing sales and service operation. You will drive business growth, ensure an exceptional customer experience and uphold governance standards.

You will develop future leaders, champion digital initiatives, and align the bank's transformation agenda with strong risk management in a fast-paced financial services environment.

Qualifications

• Bachelor's or Advanced Diploma in Business, Commerce, Finance or equivalent.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience within financial services, sales, banking, insurance or related industry.
• Demonstrated success in leading teams to achieve sales and customer service targets.
• Strong understanding of risk, compliance and governance principles.
• Exceptional stakeholder management and relationship-building skills.

Responsibilities

• Lead, coach and develop a high-performing sales and service team.
• Drive achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

Skills

Leadership

Strategy

Sales & BD

Coaching

Financial Acumen

Client Experience

Change Leadership

Ops Excellence

Decision Making

Negotiation

Results

Education

Bachelor's/Advanced Diploma in Business/Commerce/Finance

Job description

Empowering Africa's tomorrow, together...one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Belonging at Absa

Absa is committed to creating an inclusive workplace where everyone can thrive. We are an equal opportunity employer and welcome applications from suitably qualified individuals from diverse backgrounds. In support of our Diversity, Equity, Inclusion and Belonging (DEIB) commitments and Employment Equity objectives, preference may be given to candidates from underrepresented designated groups, including persons with disabilities. We encourage applicants who may require reasonable accommodation during the recruitment process to let us know so that appropriate support can be provided.

Job Summary

Are you an experienced leader looking for an opportunity to make a real difference while accelerating your career?

We are seeking a highly motivated Branch Manager to lead a complex branch and multiple service points within a strategically important market. This is an opportunity to take ownership of a significant business area, lead high-performing teams, drive commercial growth, champion digital innovation, and become a respected leader within your community.

While traditionally known as a Branch Manager, this role is now referred to as a Channel Manager: Sales and Service within Absa. As a Channel Manager: Sales and Service you will be responsible for delivering sustainable business growth, exceptional customer experience, strong governance, and operational excellence, while developing future leaders and advancing the bank's transformation agenda.

We are seeking an experienced Channel Manager: Sales and Service to lead a customer-facing sales and service operation, driving business growth, operational excellence, and client-centric outcomes. This is an exciting opportunity for a commercially astute leader who thrives in a fast-paced, regulated financial services environment and is passionate about developing people, strengthening client relationships, and achieving outstanding business results.

Job Description

What You'll Do:

As the Channel Manager: Sales and Service you will:

• Lead, coach and develop a high-performing sales and service team.
• Drive the achievement of sales, retention, service and profitability objectives.
• Create a culture of accountability, customer excellence and continuous improvement.
• Ensure compliance with FAIS, regulatory and governance requirements.
• Develop and execute local market growth and client acquisition strategies.
• Analyze performance trends and implement initiatives to improve business outcomes.
• Build and maintain strong relationships with clients, business partners and key stakeholders.
• Foster employee engagement and talent development within the team.
• Manage operational risk while ensuring efficient branch and service delivery operations.

What We're Looking For:

Essential Requirements

• Relevant Bachelor`s Degrees and/or Advanced Diplomas qualification in Business, Commerce, Finance or equivalent NQF Level 7 or higher.
• FAIS-compliant with relevant regulatory requirements.
• RE5 qualification (where applicable).
• Proven leadership experience within financial services, sales, banking, insurance or a related industry.
• Demonstrated success in leading teams to achieve sales and customer service targets.
• Strong understanding of risk, compliance and governance principles.
• Exceptional stakeholder management and relationship-building skills.

Key Competencies

• Strategic Leadership
• Sales & Business Development
• Coaching & Talent Development
• Financial Acumen
• Client Experience Management
• Change Leadership
• Operational Excellence
• Decision Making
• Influencing & Negotiation
• Results Orientation

Why Join Us?

We believe exceptional people create exceptional customer experiences. We offer:

• The opportunity to lead a high-impact business area.
• A collaborative and purpose-driven culture.
• Continuous learning and leadership development opportunities.
• A rewarding environment where performance, innovation and customer focus are recognized and celebrated.
• The chance to make a meaningful difference in the lives of our customers and communities.

Education

Bachelor`s Degrees and Advanced Diplomas: Banking, Bachelor`s Degrees and Advanced Diplomas: Business Administration