Branch Manager

Pepkor Lifestyle; Pietermaritzburg; On-site; ZAR 260,000 - 380,000; Full time

Job summary

Pepkor Lifestyle in Pietermaritzburg is seeking an experienced Branch Manager to lead all store operations, drive sales and ensure customer satisfaction. You will manage staff, optimize profitability, and implement strategies to foster a positive work environment while maintaining high standards of service and store presentation.

The ideal candidate will have 3–5 years of retail management experience, Grade 12, and a proven track record in achieving targets through effective leadership and

Qualifications

• 3–5 years retail management experience required.
• Grade 12 completion essential.
• Retail Management/Business Diploma is advantageous.

Responsibilities

• Lead store operations and drive sales growth.
• Oversee staff management, training and performance.
• Ensure customer satisfaction and profitability.
• Manage stock, merchandising and store presentation.
• Uphold safety and loss prevention standards.

Skills

Staff management

Customer service

Sales leadership

Communication

Team coordination

Education

Grade 12

Retail Management/Business Diploma

Job description

Introduction

We are looking for an experienced Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Introduction

We are looking for an experienced Branch Manager to join our fast-paced retail environment, where every day is unique and interesting. The primary focus of the role is to manage all areas of operations which include staff management, ensure customer satisfaction and company profitability. The ideal candidate should be able to implement strategies and foster a positive work environment.

Description

Ensure store profitability through the daily planning, leading, controlling and organizing of all resources, whilst ensuring superior customer service and a shopping environment that drives sales.

Key duties

• Sales Management


• Administration and financial management


• Stock management


• Store presentation and merchandising


• Safety and security


• Enable customer centricity


• Effective people management


• Service Department


• Effective teamwork and self-management

Minimum Requirements

• Grade 12


• Management experience of 3-5 years


• Retail Management/Business Diploma advantageous

Competencies

• Business Acumen


• Driving execution


• Excellent verbal and written communication skills


• Interpersonal skills


• Strong administrative skills


• People management


• Planning and organising


• Courage and confidence


• Judgment and decision making


• Customer centricity


• Integrity


• Can do attitude


• Drive and Energy


• Resilience

If you are a motivated and experienced professional with a passion for customer service and sales, we encourage you to apply for the Branch Manager position. Join our team and help us drive success and growth in our branch location.