Branch Manager

Lewis Stores (Pty) Ltd; East London; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A leading retail organization seeks qualified Branch Managers to oversee operations and alignment with business goals. The role requires effective leadership and management of staff to drive profitability and ensure customer satisfaction while maintaining operational excellence. Ideal candidates will possess solid retail management experience and skills in financial management.

Qualifications

• Minimum 3 years of Retail Management Experience, preferably in the furniture retail sector.
• Valid driver’s license required.
• Strong leadership, motivating and developing branch staff.

Responsibilities

• Oversee all branch operations to ensure alignment with organizational goals.
• Manage and lead staff to retain a competent team and deliver on business targets.
• Ensure excellent customer service and manage financial responsibilities.

Skills

Leadership abilities

Management abilities

Customer service

Financial management

Stock management

Education

Business related tertiary qualification

Tools

Computer Literacy

Job description

We are seeking suitably qualified Branch Managers to oversee all branch operations and ensure alignment to the organisational business goals.

We require a tough-minded individual who deals with stress and negative feedback effectively and who is able to deal with pressure from staff, management, customers as well as meet business targets.

The ideal candidate needs to take ownership and lead a profitable, sustainable business unit thereby contributing to the overall success of the organisation, together with overseeing and controlling all operational aspects within the branch in order to ensure profit and overall growth.

Ideal candidates would have solid experience within branch and employee management. They will communicate and drive the daily operations of the branch in line with the company goals. The position is responsible for the independent operations of a branch together with dealing with and managing people matters, customer concerns while maintaining organisational excellence.

Requirements :

• A valid driver’s license.
• Business related tertiary qualification would be an advantage.
• Minimum 3 years Retail Management Experience preferably in the furniture retail.
• Computer Literate.
• Strong Leadership abilities
• Management abilities – Manage, lead, motivate, develop and empower branch staff

The role will

• Manage, lead, motivate, develop and empower branch employees – thereby retaining a stable team delivering on business goals.
• Effectively implement the organization business model, manage the targets and operations in order to maintain a healthy, profitable business.
• Be responsible for excellent customer service in the Branch, by playing an active part during customer contact situations – thereby ensuring and maintain healthy customer relationship.
• Manage and control financial areas of responsibility to stay within the company accepted norms and manage risk to the business in this regard.
• Increase sales by ensuring good customer service, and stock management
• Ensure Stock loss is minimized through compliance with security measures, stock and cash handling procedures.
• Drive a low-cost business according to company standard by controlling and managing the financial areas of responsibility.
• Ensure administrative duties within the store are in accordance with company guidelines. (NCA & FAIS)
• Guide, manage and verify operations within the Branch to ensure compliance with relevant regulatory legalisations.
• People Management – training, mentoring, coaching and management of team members.