Branch Host - Tembisa

Sanlam; Giyani; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Sanlam is seeking a Branch Coordinator to enhance client experiences in Giyani through effective reception and administrative duties. The successful candidate will handle branch operations, ensuring exceptional customer service while supporting the Branch Manager and team.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career advancement

Supportive work environment

Ongoing training and development programs

Qualifications

• 1 - 2 years experience in an office coordination role.
• Experience in an insurance branch is an advantage.
• Client facing experience preferred.

Responsibilities

• Manage branch reception and client support.
• Support Branch Manager with administrative tasks.
• Contribute to optimal client experience.

Skills

Customer service orientation

Conflict management

Proficient in Microsoft Office

Strong communication skills

Organising skills

Education

Matric

Job description

Who are we?

Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms ofthe Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focusses on retail products, as well as group schemes.

What will you do?

• To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
• Responsible for management of branch reception and client support.
• Responsible for general branch administration.

What will make you successful in this role?

• Client service principles.
• Knowledge on the Insurance landscape and / or products would be advantageous.
• Knowledge of office management systems.

Qualifications and Experience

• Matric
• 1 - 2 years’ experience in an office coordination / clerical / administrative capacity.
• Experience within insurance branches would be an advantage.
• Client facing experience in a service environment would be advantageous

Skills and Competencies

• Proficient in Microsoft office (especially in Outlook and other office management systems)
• Strong communicator (verbally and in writing)
• Strong customer service orientation
• Conflict management skills would be advantageous (dealing with difficult clients)
• Typing skills essential
• Organising skills
• Adaptable and open to learning

Why Join Us:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Personal Attributes Communicates effectively - Contributing dependently Demonstrates self-awareness - Contributing dependently Plans and aligns - Contributing dependently Optimises work processes - Contributing dependently Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies Being resilient - Contributing dependently Collaborates - Contributing dependently Customer focus - Contributing dependently Cultivates innovation - Contributing dependently Drives results - Contributing dependently Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.