Branch Host - Southgate

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.

Key Responsibilities:

• To contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
• Responsible for management of branch reception and client support.
• Responsible for general branch administration.

What will make you successful in this role?

• Client service principles.
• Knowledge on the Insurance landscape and/or products would be advantageous.
• Knowledge of office management systems.

Qualifications and Experience

• Matric
• 1 - 2 years’ experience in an office coordination/clerk/administrative capacity.
• Experience within insurance branches would be an advantage.
• Client-facing experience in a service environment would be advantageous.

Skills and Competencies

• Proficient in Microsoft Office (especially in Outlook and other office management systems).
• Strong communicator (verbally and in writing).
• Conflict management skills would be advantageous (dealing with difficult clients).
• Adaptable and open to learning.

Why Join Us:

• Competitive salary and performance-based incentives.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Core Competencies

• Being resilient.
• Collaborates.
• Customer focus.
• Cultivates innovation.
• Drives results.

Our Commitment to Transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.