Branch Host - Southgate

Who are we?

Sanlam Developing Markets [SDM] (a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.

What will you do?

• Contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and supporting the Branch Manager with administrative duties.
• Manage branch reception and client support.
• Handle general branch administration.

What will make you successful in this role?

• Understanding of client service principles.
• Knowledge of the insurance landscape and/or products would be advantageous.
• Familiarity with office management systems.

Qualifications and Experience

• Matric.
• 1 - 2 years’ experience in an office coordination/clerical/administrative capacity.
• Experience within insurance branches would be an advantage.
• Client-facing experience in a service environment would be advantageous.

Skills and Competencies

• Proficient in Microsoft Office (especially Outlook and other office management systems).
• Strong communication skills (verbally and in writing).
• Strong customer service orientation.
• Conflict management skills (dealing with difficult clients) would be advantageous.
• Essential typing skills.
• Organizational skills.
• Adaptable and open to learning.

Why Join Us:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career advancement within a growing organization.
• A supportive and collaborative work environment.
• Ongoing training and development programs.

Personal Attributes

• Communicates effectively - Contributing dependently.
• Demonstrates self-awareness - Contributing dependently.
• Plans and aligns - Contributing dependently.
• Optimizes work processes - Contributing dependently.

Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

• Being resilient - Contributing dependently.
• Collaborates - Contributing dependently.
• Customer focus - Contributing dependently.
• Cultivates innovation - Contributing dependently.
• Drives results - Contributing dependently.

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.