Branch Host - Polokwane

Sanlam Limited; Gauteng; On-site; ZAR 150,000 - 220,000; Full time

Job summary

Sanlam Limited seeks a dedicated individual for a client service and administrative role within its branches. The successful candidate will enhance client experiences while supporting branch operations. This position offers a chance for career growth and includes ongoing training and development programs.

Benefits

Competitive salary

Performance-based incentives

Opportunities for career advancement

Ongoing training and development programs

Qualifications

• 1 - 2 years' experience in office coordination/administrative duties.
• Experience within insurance branches is advantageous.
• Client-facing experience in a service environment preferred.

Responsibilities

• Contribute to an optimal client experience in branch reception.
• Manage branch reception and client support.
• Oversee general branch administration.

Skills

Client service principles

Conflict management

Adaptability

Communication

Education

Matric

Tools

Microsoft Office

Job description

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is one of the top financial services providers in the South African entry-level and emerging middle market.

It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover, and personal accident plans.

In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group.

Responsibilities : Contribute to an optimal client experience in SRM Branches through speedy reception and referrals of clients and support the Branch Manager with administrative duties.Manage branch reception and client support.Oversee general branch administration.What will make you successful in this role?Client service principles.Knowledge of the Insurance landscape and / or products would be advantageous.Knowledge of office management systems.Qualifications and Experience : Matric.1 - 2 years' experience in an office coordination / clerical / administrative capacity.Experience within insurance branches would be an advantage.Client-facing experience in a service environment would be advantageous.Skills and Competencies : Proficient in Microsoft Office (especially in Outlook and other office management systems).Strong communicator (verbally and in writing).Conflict management skills would be advantageous (dealing with difficult clients).Adaptable and open to learning.Why Join Us : Competitive salary and performance-based incentives.Opportunities for career advancement within a growing organization.A supportive and collaborative work environment.Ongoing training and development programs.Personal Attributes : Communicates effectively - Contributing dependently.Demonstrates self-awareness - Contributing dependently.Plans and aligns - Contributing dependently.Optimizes work processes - Contributing dependently.Core Competencies : Being resilient - Contributing dependently.Collaborates - Contributing dependently.Customer focus - Contributing dependently.Cultivates innovation - Contributing dependently.Drives results - Contributing dependently.Our commitment to transformation : The Sanlam Group is committed to achieving transformation and embraces diversity.

This commitment is what drives us to achieve a diverse, inclusive, and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa.

The Group's Employment Equity plan and targets will be considered as part of the selection process.