Branch Host - Malamulela

Sanlam; Giyani; On-site; ZAR 200,000 - 300,000; Full time

Job summary

Sanlam is looking for a dynamic individual to enhance client experience within our branches. The successful candidate will manage reception, handle administrative tasks, and support client interactions. This role offers a chance to grow in a supportive environment with a commitment to transformation and diversity.

Benefits

Competitive salary and performance-based incentives

Comprehensive benefits package

Opportunities for career growth

Supportive and collaborative work environment

Ongoing training and development programs

Qualifications

• 1-2 years of experience in office coordination or administrative roles.
• Client-facing experience in a service environment is advantageous.
• Experience in insurance branches is a plus.

Responsibilities

• Manage branch reception and support clients effectively.
• Contribute to an optimal client experience through prompt reception and referrals.
• Handle general branch administration tasks.

Skills

Client service principles

Conflict management

Typing skills

Organizational skills

Adaptability

Education

Matric qualification

Tools

Microsoft Office

Office management systems

Job description

Who are we?

Sanlam Developing Markets (SDM), a wholly-owned subsidiary of Sanlam Life Limited, is a leading financial services provider in South Africa's entry-level and emerging middle market. We focus on understanding clients' unique needs and offer simple, affordable financial solutions such as funeral insurance, education savings, life cover, and personal accident plans. SDM is managed by the SA Retail Mass cluster within the Sanlam Group, focusing on retail products and group schemes.

What will you do?

1. Contribute to an optimal client experience in SRM Branches through prompt reception and client referrals, supporting the Branch Manager with administrative duties.
2. Manage branch reception and support clients effectively.
3. Handle general branch administration tasks.

What will make you successful in this role?

• Strong client service principles.
• Knowledge of the insurance landscape and products is advantageous.
• Familiarity with office management systems.

Qualifications and Experience

• Matric qualification.
• 1-2 years of experience in office coordination, clerical, or administrative roles.
• Experience in insurance branches is a plus.
• Client-facing experience in a service environment is advantageous.

Skills and Competencies

• Proficiency in Microsoft Office, especially Outlook and office management systems.
• Excellent verbal and written communication skills.
• Strong customer service orientation.
• Conflict management skills are a plus.
• Typing skills are essential.
• Organizational skills.
• Adaptability and willingness to learn.

Why Join Us:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for career growth within a dynamic organization.
• Supportive and collaborative work environment.
• Ongoing training and development programs.

Personal Attributes

• Effective communication skills.
• Self-awareness.
• Ability to plan and align.
• Optimizes work processes.

Build a successful career with us

We value building lasting relationships with our employees and support your career and personal development. With diverse business clusters, Sanlam offers numerous growth opportunities.

Core Competencies

• Resilience.
• Collaboration.
• Customer focus.
• Innovation.
• Results-driven.

Turnaround time

Shortlisting begins once the application deadline is reached. The process duration depends on your progress and manager availability.

Our commitment to transformation

Sanlam is dedicated to transformation, diversity, and inclusion, aiming for a diverse and equitable workplace. Employment Equity targets will be part of the selection process.