Branch External Sales and Service Advisor OBR (Durban)

FNB South Africa; Durban; On-site; ZAR 250,000 - 350,000; Full time

Job summary

A leading financial institution is seeking a Branch External Sales and Service Advisor in Durban. This role focuses on delivering exceptional customer experiences, meeting sales targets, and adhering to compliance standards. Candidates should possess strong sales skills and a commitment to service excellence while driving the adoption of digital solutions.

Qualifications

• Experience in sales and customer service environments.
• Knowledge of financial solutions.
• Ability to meet sales targets.

Responsibilities

• Provide positive customer experiences and solutions.
• Achieve sales targets and increase client base.
• Maintain product knowledge and comply with standards.

Skills

Customer service

Sales

Teamwork

Compliance

Job description

Job title : Branch External Sales and Service Advisor OBR (Durban)

Job Location : KwaZulu-Natal, Durban Deadline : June 20, 2025 Quick Recommended Links

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Execute own work in accordance with the organisational values and code of ethics.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work.
• Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Deliver work in an accurate manner to ensure consistent results.
• Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality
• Adhere to quality standards, turnaround times and Company policies and procedures.
• Complete relevant administration, reporting and updating of information accurately and on time.
• Achieve sales targets in line with performance scorecards and achieve an acceptable cost of sales ratio through pipeline managements and sales quality.
• Identify opportunities to increase sales revenue and to grow the organisational client base while containing costs.
• Assist with retaining or signing unbanked customer base with a view to improve and increase profitability.
• Maximize sales by selling packaged financial solutions to clients.
• Maintain specialised knowledge on all FirstRand approved products, application procedure, fulfillment processes and timelines to drive and achieve relevant sales targets.
• Drive adoption of digital and other self-service options across client base.
• Contribute to teamwork and inclusivity within own team.
• Contribute to cost efficiencies through responsible utilisation of work related resources.
• Achieve expected financial targets and uphold associated service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
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