Branch External Sales and Service Advisor OBR

firstrand; Gauteng; On-site; ZAR 250 000 - 400 000; Full time

Job summary

A leading financial institution in South Africa is seeking a Branch External Sales and Service Advisor to enhance customer experiences and drive sales. This role involves providing tailored financial solutions, achieving performance targets, and promoting digital options. Join a recognized brand and contribute to a dynamic team focused on customer satisfaction and growth.

Qualifications

• Experience in sales and customer service.
• Ability to achieve sales targets and manage customer relationships.

Responsibilities

• Achieve sales targets and manage pipeline effectively.
• Provide excellent customer service and support.

Skills

Customer Service

Sales Skills

Problem Solving

Job description

Branch External Sales and Service Advisor OBR page is loaded

Branch External Sales and Service Advisor OBR

Apply locations: Daveyton | Time type: Full time | Posted on: Posted Today | Time left to apply: End Date: June 3, 2025 (7 days left to apply) | Job requisition id: R34543

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.

• Execute work in accordance with organisational values and code of ethics.
• Comply with governance and compliance standards; escalate problems for investigation and resolution. Identify and escalate risks as part of normal work.
• Produce high-quality work by adhering to standards and procedures, ensuring compliance and governance.
• Utilize enhanced processes to maintain operational efficiencies.
• Deliver accurate work to ensure consistent results.
• Use knowledge and experience to identify and develop solutions that improve service delivery and quality.
• Adhere to quality standards, turnaround times, and company policies.
• Complete relevant administration, reporting, and update information accurately and promptly.
• Achieve sales targets in line with performance scorecards; manage pipeline and sales quality to maintain acceptable costs of sales ratio.
• Identify opportunities to increase sales revenue and grow the client base while managing costs.
• Assist in retaining or signing unbanked customers to improve profitability.
• Maximize sales by offering packaged financial solutions.
• Maintain knowledge of all approved products, application procedures, and timelines to meet sales targets.
• Maximize cross-selling opportunities.
• Promote adoption of digital and self-service options.
• Contribute to teamwork and inclusivity.
• Support cost efficiencies through responsible resource utilization.
• Achieve financial targets and uphold service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service aligned with quality standards.

Job Details

Note: Applications will not be accepted after 03/06/25. Please submit your application before the deadline.

All appointments will align with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required to disclose.

Introduce Yourself

Introduce yourself to our recruiters. We will contact you if a suitable role arises.

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About Us

FNB serves retail and commercial customers with banking, insurance, savings, investment products, and digital solutions. Recognized globally, FNB has received multiple awards, including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023). Join us to build a rewarding career and make a meaningful impact.