Branch External Sales and Service Advisor OBR

firstrand; East London; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in financial services is looking for a Branch External Sales and Service Advisor in East London. The role involves delivering exceptional customer service, achieving sales targets, and enhancing client relationships while adhering to policies and governance standards. Ideal candidates should have strong customer service and sales abilities.

Qualifications

• Experience in sales or customer service roles.
• Ability to comply with governance and compliance standards.

Responsibilities

• Provide positive customer experiences by identifying customer needs and offering solutions.
• Achieve sales targets through customer engagement and effective service delivery.
• Promote digital solutions and self-service options.

Skills

Customer Service

Sales

Compliance

Teamwork

Job description

Branch External Sales and Service Advisor OBR

Apply locations

East London

Time type

Full time

Posted on

Posted Yesterday

Time left to apply

End Date: June 28, 2025 (1 day left to apply)

Job Requisition ID

R35144

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value-adding solutions within a dynamic environment, whilst adhering to policy and process.

• Execute work in accordance with organisational values and code of ethics.
• Comply with governance and compliance standards; escalate issues as needed.
• Produce high-quality work following standards and procedures.
• Maintain operational efficiencies through enhanced processes.
• Deliver accurate work to ensure consistent results.
• Use knowledge and experience to develop solutions that improve service delivery and quality.
• Adhere to quality standards, turnaround times, and company policies.
• Complete administration, reporting, and updating information accurately and timely.
• Achieve sales targets and maintain an acceptable cost of sales ratio through pipeline management and sales quality.
• Identify opportunities to increase sales revenue and grow the client base while managing costs.
• Assist in retaining or signing unbanked customers to improve profitability.
• Maximize sales by promoting packaged financial solutions.
• Maintain knowledge of all approved products, application procedures, and timelines.
• Maximize cross-selling opportunities.
• Promote adoption of digital and self-service options.
• Contribute to teamwork and inclusivity.
• Use resources responsibly to achieve cost efficiencies.
• Meet financial targets and uphold service levels.
• Build and maintain stakeholder relationships.
• Deliver quality customer service.

Job Details

Note: Applications will not be accepted after June 28, 2025. Please submit your application before the deadline.

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; it will be kept confidential unless required by law.

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About Us

FNB serves retail and commercial customers, offering insurance, savings, investment products, and digital solutions. Recognized globally, FNB has won awards including the Strongest Banking Brand in the World (Brand Finance Banking 500 2023). We offer opportunities to build a rewarding career and make a meaningful impact.