Branch External Sales and Service Advisor OBR

firstrand; Durban; On-site; ZAR 250 000 - 350 000; Full time

Job summary

A leading company in financial services seeks a Branch External Sales and Service Advisor in Durban. The role involves delivering exceptional customer service, achieving sales targets, and promoting financial solutions. Candidates should be skilled in sales and customer interactions, with a focus on enhancing service delivery.

Qualifications

• Experience in sales and customer service.
• Ability to achieve sales targets.
• Knowledge of financial products.

Responsibilities

• Provide a positive customer experience and offer value-adding solutions.
• Achieve sales targets and manage sales pipeline.
• Build and maintain stakeholder relationships.

Skills

Customer service

Sales

Problem-solving

Job description

Branch External Sales and Service Advisor OBR page is loaded

Branch External Sales and Service Advisor OBR

Apply locations: Durban | Time type: Full time | Posted on: Posted Yesterday | Application deadline: End Date: May 27, 2025 (6 days left to apply) | Job requisition ID: R33949

Job Description

To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offer value-adding solutions within a dynamic environment, while adhering to policy and process.

• Execute work in accordance with organisational values and the code of ethics.
• Comply with governance and compliance standards; escalate issues for investigation and resolution; identify and escalate risks as part of routine work.
• Produce high-quality work by following standards, procedures, and compliance requirements.
• Utilize enhanced processes to maintain operational efficiencies.
• Deliver accurate work to ensure consistent results.
• Use knowledge and experience to identify and develop solutions that improve service delivery and quality.
• Adhere to quality standards, turnaround times, and company policies.
• Complete administration, reporting, and information updates accurately and timely.
• Achieve sales targets as per performance scorecards and manage pipeline to maintain acceptable sales ratios.
• Identify opportunities to increase sales revenue and grow the client base while controlling costs.
• Assist in retaining or signing unbanked customers to improve profitability.
• Maximize sales through selling packaged financial solutions and cross-selling opportunities.
• Maintain knowledge of all FirstRand approved products, application procedures, and timelines to meet sales targets.
• Promote adoption of digital and self-service options among clients.
• Contribute to teamwork and inclusivity within the team.
• Support cost efficiencies through responsible resource utilization.
• Achieve financial targets and uphold service levels.
• Build and maintain stakeholder relationships.
• Deliver customer service aligned with quality standards.

Job Details

Note: Applications will not be accepted after the closing date. Please submit your application before the deadline.

Closing date: 27/05/25

All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this will be kept confidential unless required by law.

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FNB serves retail and commercial customers with banking, insurance, savings, investment products, and digital solutions. Recognized globally, FNB offers opportunities to build a rewarding career and make a meaningful impact.