Branch Delivery Sales And Service Team Leader

Firstrand Namibia Limited; Gauteng; On-site; ZAR 400,000 - 600,000; Full time

Job summary

Firstrand Namibia Limited is seeking a Branch Delivery Sales and Service Team Leader to oversee the sales and service team in Soweto. This role involves ensuring targets are met while providing exceptional customer service and compliance. Candidates should demonstrate strong sales management and customer relationship skills to drive growth and service excellence.

Qualifications

• Experience in managing sales teams and ensuring compliance with policies.
• Ability to build and maintain professional relationships with customers.
• Skills in analyzing customer feedback and improving service quality.

Responsibilities

• Manage and support the sales and service team to meet targets.
• Drive sales across product and campaign initiatives.
• Analyze customer feedback to improve services and report on delivery.

Skills

Customer Service

Sales Management

Team Leadership

Customer Relationship Management

Compliance

Job description

Branch Delivery Sales and Service Team Leader Apply locations : Soweto Type : Full time Posted on : Yesterday Application deadline : June 19, (6 days left to apply) Job requisition ID : R Job Description To manage and support the sales and service team, ensuring targets are met while adhering to compliance processes and procedures, and providing exceptional customer service.

Provide operational support related to activities and initiatives that contribute to overall growth and profitability.

Drive sales across product and campaign initiatives to exceed targets.

Deliver customer experience excellence aligned with organisational values and service standards.

Build professional long-term relationships with customers based on trust.

Collect and analyze information and feedback to understand customer needs and deliver quality service.

Deliver service that exceeds expectations through proactive and innovative solutions.

Provide relevant information to customers about products and services.

Ensure understanding of customer needs and align service solutions accordingly.

Communicate how service solutions will be implemented and secure buy-in.

Maintain accurate product knowledge and provide relevant advice to customers.

Resolve customer queries and complaints promptly and own issues until resolution.

Analyze customer feedback to improve service quality and propose enhancements.

Build relationships to manage expectations, share knowledge, and foster buy-in.

Engage in cross-functional relationships for support and collaboration.

Understand customer requirements, drive value optimization, and advise on product integration and wealth management.

Manage growth of active customer accounts.

Ensure compliance with statutory, legislative, policy, and governance requirements.

Implement and review policies, governance, and compliance procedures.

Stay informed on legislative changes, industry best practices, and internal procedures.

Identify risks and contribute to risk management strategies.

Develop governance and compliance processes and suggest improvements.

Participate in risk forums and network with specialists.

Provide business intelligence and analyze trends for better decision-making.

Report on service delivery against SLAs and customer targets.

Review work progress and identify areas for improvement.

Identify development needs for self and team, and implement development plans.

Coach and guide team members on the job.

Foster a culture of sharing successes, issues, and ideas.

Build collaborative relationships with peers and stakeholders.

Participate in communities of practice for knowledge sharing.

Manage team performance, including goal setting, coaching, and feedback.

Handle disciplinary actions, recognition, and retention processes per HR policies.

Participate in talent management and recruitment activities.

Implement employment equity targets in recruitment and employee movements.

Job Details Note : Applications will not be accepted after June 19, .

Please submit your application before the deadline.

All appointments will align with FirstRand Group's Employment Equity plan.

The bank supports the recruitment of individuals with disabilities; candidates may disclose this voluntarily.

The information will be confidential unless required by law.

Introduce Yourself Introduce yourself to our recruiters.

We will contact you if there's a suitable role.

For queries, please log via MyQ.

About Us FNB serves retail and commercial customers, offering banking, insurance, savings, investments, and digital solutions.

Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World .

Join us to build an exciting and rewarding career and make a meaningful impact.