Branch Delivery Sales And Service Team Leader

Spane4All; Gauteng; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading South African company seeks a Branch Delivery Sales and Service Team Leader in Soweto. This role involves managing a sales team, ensuring exceptional customer service, and compliance with organizational standards. Ideal candidates will have strong sales management experience and a commitment to customer satisfaction.

Qualifications

• Strong understanding of sales compliance and customer service standards.
• Experience in managing teams and developing talent.
• Ability to analyze customer feedback for improvements.

Responsibilities

• Manage and support the sales and service team to meet targets.
• Build professional long-term relationships with customers.
• Ensure compliance with governance and legislative requirements.

Skills

Customer relationship management

Sales strategy

Analytical skills

Coaching

Education

Bachelor's degree or equivalent

Job description

Branch Delivery Sales and Service Team Leader

Location: Soweto | Type: Full time | Posted on: Yesterday | Application deadline: June 19 (6 days left to apply) | Job requisition ID: R

Job Description

To manage and support the sales and service team, ensuring targets are met while adhering to compliance processes and procedures, and providing exceptional customer service.

Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work.

Drive sales across product and campaign initiatives to exceed set targets.

Deliver customer experience excellence aligned with organizational values and service standards.

Build professional long-term relationships with customers based on trust to enhance the brand.

Collect and analyze information and feedback to fully understand customer needs and deliver quality service.

Deliver service exceeding customer expectations through proactive, innovative, and appropriate solutions.

Provide customers with relevant information about products and services.

Ensure full understanding of customer needs to deliver quality service.

Align customer service solutions with the operational plan, organizational values, and service standards.

Communicate implementation plans for customer service solutions and secure buy-in.

Maintain accurate product knowledge and advise customers accordingly.

Resolve customer queries and complaints promptly, taking ownership of issues.

Analyze customer feedback to improve service and propose enhancements.

Build relationships to manage expectations, share knowledge, and create buy-in.

Engage in cross-functional relationships for support and collaboration.

Understand customer requirements, drive value optimization, and advise on product integration and wealth management.

Manage the growth of active customer accounts.

Ensure compliance with statutory, legislative, policy, and governance requirements.

Implement and review relevant policies, standards, and procedures.

Stay updated on legislative changes, industry best practices, and internal compliance requirements.

Identify risks and develop risk management approaches.

Contribute to governance and compliance improvements and participate in risk forums.

Provide business intelligence and analyze trends for better decision-making.

Report on service delivery against SLAs and customer targets.

Review work progress and identify areas for improvement.

Identify development needs for self and team, and implement personal development plans.

Coach and guide team members on the job.

Contribute to a culture of shared information and continuous improvement.

Build collaborative relationships with peers and stakeholders.

Participate in communities of practice to enhance knowledge.

Manage team performance, including goal setting, coaching, and feedback.

Handle disciplinary actions, recognition, and retention processes in line with HR policies.

Participate in talent management and ensure employment equity targets are met.

Set team goals, motivate achievement, and ensure skills transfer.

Resolve conflicts and respond to concerns effectively.

Note: Applications will not be accepted after June 19. Please submit your application before this date.

All appointments will align with FirstRand Group's Employment Equity plan.

The bank supports the recruitment and advancement of individuals with disabilities.

Candidates may disclose disability information voluntarily; this will be kept confidential unless legally required to disclose.

Introduction

Introduce yourself to our recruiters, and we will contact you if there's a suitable role.

If you have queries, please log them via MyQ.

About Us

FNB serves retail and commercial customers with banking, insurance, savings, investment products, and digital solutions. It features a leading app and rewards system in eBucks. Recognized as the strongest banking brand in the world (Brand Finance Banking), FNB offers numerous opportunities for a rewarding career, especially if you want to make a meaningful difference in people's lives.