Branch Delivery Sales and Service Team Leader

firstrand; Fish Hoek; On-site; ZAR 30 000 - 60 000; Full time

Job summary

An established industry player is seeking a dynamic Branch Delivery Sales and Service Team Leader to oversee and inspire a sales team. This role focuses on driving sales, ensuring exceptional customer service, and maintaining compliance with regulations. The ideal candidate will possess strong leadership skills and a passion for customer satisfaction, fostering long-term relationships while achieving ambitious targets. Join a forward-thinking organization that values innovation and growth, where your contributions will make a significant impact on both the team and the community.

Qualifications

• Proven experience in managing sales teams and achieving targets.
• Strong understanding of compliance and customer service standards.

Responsibilities

• Manage and support the sales and service team to meet targets.
• Build long-term relationships with customers and enhance service delivery.
• Analyze customer feedback to improve service and drive sales.

Skills

Customer Service Excellence

Sales Management

Team Leadership

Compliance Knowledge

Analytical Skills

Education

Bachelor's Degree in Business or related field

Relevant certifications in Sales or Management

Job description

Branch Delivery Sales and Service Team Leader page is loaded

Branch Delivery Sales and Service Team Leader

Apply locations Fish Hoek
Time type Full time
Posted on Posted Yesterday
Time left to apply End Date: May 7, 2025 (5 days left to apply)
Job requisition id R29827

Job Description

To manage and support the sales and service team, ensuring targets are met while adhering to compliance processes and procedures, and providing exceptional customer service.

• Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of the area of work.
• Drive sales across product and campaign initiatives to exceed set targets.
• Deliver customer experience excellence aligned with organisational values and service standards.
• Build professional long-term relationships with customers based on trust to strengthen the brand.
• Collect and analyze information and feedback to understand customer needs and deliver quality service.
• Deliver service that exceeds customer expectations through proactive, innovative, and appropriate solutions.
• Provide relevant information to customers about products and services.
• Ensure full understanding of customer needs to deliver quality service.
• Align customer service solutions with the business operational plan, organisational values, and service standards.
• Communicate how customer service solutions will be implemented and secure buy-in.
• Maintain technical accuracy in product knowledge and advice, keeping customers informed of options.
• Resolve customer queries and complaints promptly, taking ownership of issues.
• Analyze customer feedback to improve service and propose ideas for enhancement.
• Build relationships that manage expectations, share knowledge, and foster buy-in.
• Engage in cross-functional relationships for support and collaboration.
• Understand customer requirements, drive value optimization, and advise on product integration and wealth management.
• Manage the growth of the active customer account base.
• Ensure compliance with statutory, legislative, policy, and governance requirements.
• Implement relevant policies and standards and stay informed on legislative changes.
• Identify risks and develop governance and compliance procedures.
• Educate team members and suggest improvements.
• Participate in risk forums as required.
• Use business intelligence to improve decisions, analyze trends, and provide reports on service delivery and customer targets.
• Review work progress and identify opportunities for improvement.
• Identify development needs for oneself and employees, creating and reviewing personal development plans.
• Provide coaching and contribute to a culture of shared learning.
• Build collaborative relationships with peers and stakeholders to achieve productivity goals.
• Participate in communities of practice to enhance organizational knowledge.
• Manage team performance, including goal setting, coaching, and feedback.
• Handle performance moderation, disciplinary actions, recognition, and retention according to HR policies.
• Participate in talent management and ensure employment equity in recruitment and movements.
• Set team goals, motivate achievement, and ensure skills transfer.
• Manage conflict resolution and respond to concerns.

Job Details

Note: Applications will not be accepted after the deadline. Please submit your application before May 7, 2025.

07/05/25
All appointments will align with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities; candidates may disclose disability information voluntarily, which will be kept confidential unless legally required to disclose.

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About Us

FNB serves retail and commercial customers with a range of financial products, including insurance, savings, investments, and digital solutions. Recognized globally, FNB has won multiple awards, including the Strongest Banking Brand in the World (2023). Join us to build a rewarding career and make a meaningful difference in people's lives.