Branch Controller

Findojobs South Africa; Wes-Kaap; On-site; ZAR 500,000 - 700,000; Full time

Job summary

A leading financial institution in South Africa is seeking a branch manager to oversee resources and implement operational policies. The role involves driving efficiency, ensuring compliance, and enhancing customer experiences. Ideal candidates should possess strong managerial skills aimed at optimizing service delivery and increasing the customer base. Applications are accepted until 30/07/25.

Responsibilities

• Drive and monitor operations for maximum effectiveness.
• Ensure compliance with branch audit and process requirements.
• Manage people, creating an environment for growth.
• Identify opportunities to expand customer base.
• Improve service delivery processes to meet expectations.
• Prevent wastage and identify process improvements.

Job description

Description

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences.

• Drive and monitor operations and migration to enable the branch to achieve maximum operational effectiveness and influence effective digitisation of customers.
• Measure and ensure compliance with branch audit and process requirements to mitigate risk.
• Manage people by executing management responsibilities and creating an environment that encourages employee growth and performance excellence.
• Identify opportunities to expand our customer base with creditworthy and potentially profitable customers.
• Focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations.
• Prevent wastage and identify process improvements to contain and reduce costs.

Job Details

Take note that applications will not be accepted on the below date and onwards; kindly submit applications ahead of the closing date indicated below.

30/07/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily. The bank will keep this information confidential unless required by law to disclose it.