Branch Controller

takealot.com; Komani; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading e-commerce platform in Queenstown is seeking a Branch Controller to oversee operational duties, manage staff efficiency, and ensure compliance with health and safety standards. Ideal candidates must have a Grade 12 qualification and preferably a tertiary qualification. Strong organizational skills and the ability to work shifts are essential for this role, which offers opportunities to develop team management and leadership capabilities.

Qualifications

• Must be able and willing to work shifts.
• Experience in directly managing people for continuous improvement.
• Comfortable with change and excellent team player.

Responsibilities

• Ensure that all dispatches are visually inspected for defects.
• Control of expenditure and flexing of costs in line with volume fluctuations.
• Ensure health and safety standards are maintained.

Skills

Self-starter with high energy levels

Solutions-oriented, can-do attitude

Strong organizational & prioritization skills

Attention to detail

Ability to interact with stakeholders

Computer literacy (Excel, Word, PowerPoint)

Education

Minimum of Grade 12

Tertiary qualification preferred

Job description

Overview

Job title : Branch Controller

Job Location : Eastern Cape, Queenstown

Deadline : November 15, 2025

Responsibilities

Operational Duties

• Must be able and willing to work shifts.
• Ensure that all dispatches are correctly scanned out of the hub.
• Ensure that all dispatches are visually inspected for defects.
• Ensure that all outbound vehicles are loaded and released timeously.
• Ensure that dispatch documentation is checked, signed and copies distributed and filed accordingly.
• Ensure that all receipts are correctly scanned into the hub.
• Ensure that all receipts are visually inspected for defects.
• Ensure that all inbound vehicles are off-loaded and released timeously.
• Ensure that receiving documentation is checked, signed and copies distributed and filed accordingly.
• Ensure that all staff comply with SOPs.
• Address all deviations.
• Complete and report on all KPI measures and provide reasons for deviations.
• Ensure that all equipment under your control is used correctly and stowed away safely.
• Capture and calculate overtime accurately and ensure submission deadlines are met without error.
• Ensure that the attendance register / biometric data is accurate and to resolve any queries.
• Assist staff with administrative and operational requests.
• Manage PPE and stationery requirements effectively.
• Ensure that all staff are using the correct PPE for the task being performed.
• Ensure that operational areas are kept clean.
• Ensure that products are stowed correctly, safely and neatly.
• Ensure that all returns are processed correctly and staged for outbound.

Cost Management

• Control of expenditure and flexing of costs in line with volume fluctuations.
• Manage daily staff and overtime efficiently to ensure labour costs are controlled.
• Ensure that all procurement is done in a controlled and managed way.
• Ensure that resource productivity is measured and reported to eliminate waste.

Reporting & Admin

• All administrative documentation is labelled and filed as per procedures.
• All daily, weekly and monthly reports / meeting minutes are up to date.
• KPI reports sent out timeously on a daily basis and are posted on notice boards.
• Extracts data and generates reports which will assist in performance tracking and decision making.

People Management

• Ensure that all staff are at work and attendance is 100%.
• Train and supervise employees to carry out the functions under their control.
• All overtime and acting allowance must be approved before work is done.
• Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures.
• Assert and drive accountability in all levels of staff.
• Supervising resources to be effective and efficient at lowest cost and according to changing needs.

SHE, Risk, Quality & 5S Duties

• Ensure 5S standards are maintained.
• Conduct daily and weekly 5S audits.
• Identify, correct deviations.
• Ensure health and safety standards are maintained and issues reported timeously.
• Assist in ensuring the facility complies to COVID-19 protocols.
• Align with the Quality Management System and help to continually improve processes.

Qualifications and experience

• Minimum of Grade 12
• Tertiary qualification preferred

Attributes required

• Self-starter with high energy levels.
• Solutions-oriented, can-do attitude; self-motivated.
• Strong organizational & prioritization skills.
• Attention to detail.
• Ability to interact with internal & external stakeholders at all levels.
• Comfortable with change and excellent team player.
• Comfortable with learning and adapting to new systems.
• Be able to work in a pressured environment.
• Be able to complete tasks quickly & efficiently.
• Be willing to go the extra mile.
• A structured and disciplined management style
• Ability to motivate and inspire others.
• Computer literacy (Excel, Word, PowerPoint)
• Experience in directly and indirectly managing people to deliver continuous improvement.
• Sales / Retail / Business Development jobs