Branch Controller

FirstRand Bank; Johannesburg; On-site; ZAR 420,000 - 700,000; Full time

Job summary

FirstRand Bank Limited in Johannesburg is seeking a Branch Controller to manage branch resources, implement policies, and maximise sales while controlling risks and ensuring excellent customer experiences.

The role focuses on operational excellence, leading digital migration to electronic banking, and strengthening governance and compliance, with a strong emphasis on cost reduction and staff development.

Qualifications

• Grade 12 or NQF Level 4 is required.
• NQF Level 5 Certificate in Banking or related field preferred.
• 4–5 years' experience in branch operations.
• Strong knowledge of audit, governance and risk management.
• Proven ability to drive operational effectiveness.
• Experience coaching teams to high performance.

Responsibilities

• Manage branch operations, resources, and processes.
• Lead digital migration and adoption of electronic banking.
• Ensure adherence to audit, governance and risk policies.
• Identify opportunities to grow profitable customers.
• Improve service delivery and customer satisfaction.
• Coach and develop branch staff for performance.

Skills

Branch operations

Digital migration

Risk management

Leadership

Customer service

Planning & organizing

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking or related fields

Job description

Job Overview

To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences Hello Future Branch Controller Welcome to FNB, the home of the #changeables . We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence , you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested. You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives. Now's the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Drive and monitor branch operations to achieve maximum effectiveness.
• Lead digital migration initiatives and actively influence customer adoption of electronic banking.
• Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.
• Identify opportunities to grow the customer base with creditworthy and profitable customers.
• Focus on optimising service delivery processes to enhance customer satisfaction.
• Prevent wastage and continuously identify process improvements to reduce costs.
• Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Management, or related fields
• 4 - 5 years of experience in operations within a branch or similar environment
• Strong understanding of branch operations, audit processes, and risk management.
• Proven ability to drive operational effectiveness and support digital migration initiatives.
• Experience managing and coaching teams to achieve high performance.
• Ability to identify commercial growth opportunities and enhance customer satisfaction.

You will have access to:

• Opportunities to lead and influence operational excellence in a dynamic environment.
• A challenging workplace that encourages continuous improvement and innovation.
• Personal and professional development opportunities to grow your leadership capability.
• The chance to make a meaningful impact on branch performance and customer experiences.

You can be a match if you are:

• A strong leader with the ability to inspire, guide, and motivate a team.
• Operationally focused with an eye for detail and strong compliance discipline.
• Customer centric, solution driven, and committed to service excellence.
• Skilled in planning, organising, and resource management.
• Agile, adaptable, and able to manage competing priorities.
• Passionate about improving processes, driving efficiency, and reducing costs.
• Able to work independently while maintaining strong collaborative relationships.

Important Closing Date Note

03/11/26

All appointments will be made in line with FirstRand Group's Employment Equity plan . The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.