Branch Controller

RMB SA; Johannesburg; On-site; ZAR 420,000 - 700,000; Full time

Job summary

FirstRand Group is recruiting a Branch Controller for the Johannesburg area. You will manage branch resources, processes and governance to maximise sales, mitigate risks, and deliver excellent customer experiences.

The role focuses on leading branch operations, driving digital migration, and sustaining service standards across the network. The ideal candidate will have 4–5 years in branch operations, a Grade 12/NQF4, and a higher qualification in Banking or Business Management.

Qualifications

• Minimum Grade 12 / NQF 4.
• Preferred NQF 5 Certificate in Banking, Business Management or related fields.
• 4–5 years of branch operations experience.

Responsibilities

• Manage branch operations, resources and processes for operational excellence.
• Lead digital migration initiatives and drive customer adoption of electronic banking.
• Ensure adherence to branch audits, governance, compliance and risk mitigation.
• Identify opportunities to grow the customer base with creditworthy customers.
• Improve service delivery to enhance customer satisfaction and reduce costs.

Skills

Branch operations

Digital migration

Team coaching

Education

Grade 12 / NQF Level 4

NQF Level 5 Banking/Business Mgmt

Job description

Branch ControllerBy clicking \"Accept\", you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. Click here to read our cookie policy.### Branch ControllerApply: Johannesburg: Posted Today: End Date: November 3, 2026 (6 days left to apply): R54797# **Job Description**To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences**Hello Future Branch Controller**Welcome to FNB, the home of the **#changeables**. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in **FNB Points of Presence**, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.Now’s the time to imagine your potential in a team where you can become the best version of yourself.**Are you someone who can:*** Drive and monitor branch operations to achieve maximum effectiveness.* Lead digital migration initiatives and actively influence customer adoption of electronic banking.* Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.* Identify opportunities to grow the customer base with creditworthy and profitable customers.* Focus on optimising service delivery processes to enhance customer satisfaction.* Prevent wastage and continuously identify process improvements to reduce costs.* Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.**Qualification & Experience Requirement*** **Minimum Qualification: Grade 12/ NQF Level 4*** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Management, or related fields* **4 – 5 years of experience** in operations within a branch or similar environment* undefined **You will be an ideal candidate if you possess the following:*** Strong understanding of branch operations, audit processes, and risk management.* Proven ability to drive operational effectiveness and support digital migration initiatives.* Experience managing and coaching teams to achieve high performance.* Ability to identify commercial growth opportunities and enhance customer satisfaction.undefined**You will have access to:*** Opportunities to lead and influence operational excellence in a dynamic environment.* A challenging workplace that encourages continuous improvement and innovation.* Personal and professional development opportunities to grow your leadership capability.* The chance to make a meaningful impact on branch performance and customer experiences.**You can be a match if you are:*** A strong leader with the ability to inspire, guide, and motivate a team.* Operationally focused with an eye for detail and strong compliance discipline.* Customer centric, solution driven, and committed to service excellence.* Skilled in planning, organising, and resource management.* Agile, adaptable, and able to manage competing priorities.* Passionate about improving processes, driving efficiency, and reducing costs.* Able to work independently while maintaining strong collaborative relationships.**Apply now** if you are ready to take the next step in your leadership career as an **FNB Points of Presence: Branch Controller**, leading teams to deliver outstanding customer outcomes and sustainable business growth.All appointments will be made in line with **FirstRand Group’s Employment Equity plan**. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it.# # **Important Closing Date Note**# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**03/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.