Branch Controller

RMB; Heidelberg; On-site; ZAR 544,000 - 651,000; Full time

Job summary

FNB Points of Presence Heidelberg is seeking a Branch Controller to manage branch resources, implement policies, and maximize sales while mitigating risks and delivering excellent customer experiences.

You will drive branch operations, oversee audits, lead digital migration, coach teams, and seek opportunities for growth and cost efficiency. This role demands strong leadership, planning, and customer-centric service.

Qualifications

• Minimum Grade 12 / NQF Level 4 required.
• 4–5 years of branch operations experience.
• Experience with audit, governance, and risk management.
• Proven ability to lead and coach teams.

Responsibilities

• Drive and monitor branch operations for maximum effectiveness.
• Lead digital migration initiatives and promote electronic banking adoption.
• Ensure adherence to audit, governance, compliance, and risk processes.
• Identify opportunities to grow the customer base with creditworthy clients.
• Optimize service delivery to enhance customer satisfaction and reduce costs.
• Manage people effectively and foster growth and engagement.

Skills

Branch operations

Leadership

Risk management

Audit compliance

Customer service

Digital migration

Process optimization

People management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Management

Job description

## Branch ControllerApply: Heidelberg: Full time: Posted Today: End Date: September 23, 2026 (7 days left to apply): R53544# **Job Description**To manage branch resources and implement operational policies and processes to maximise sales as return on capital employed; mitigate risks and ensure excellent customer experiences**Hello Future Branch Controller**Welcome to FNB, the home of the **#changeables**. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions.As part of our team in **FNB Points of Presence**, you will be surrounded by unique talents and an inclusive environment that values our differences and lives up to the promise of being deeply invested.You will be responsible for managing branch operations, resources, and processes to ensure operational excellence, mitigate risks, drive customer migration to digital banking, and support exceptional customer experiences. You will play a critical role in optimising operational performance and enabling the branch to deliver on its commercial and service objectives.Now’s the time to imagine your potential in a team where you can become the best version of yourself.**Are you someone who can:*** Drive and monitor branch operations to achieve maximum effectiveness.* Lead digital migration initiatives and actively influence customer adoption of electronic banking.* Ensure adherence to branch audit requirements, governance, compliance, and risk mitigation processes.* Identify opportunities to grow the customer base with creditworthy and profitable customers.* Focus on optimising service delivery processes to enhance customer satisfaction.* Prevent wastage and continuously identify process improvements to reduce costs.* Manage people effectively by delivering on leadership responsibilities and cultivating an environment that supports employee growth, engagement, and performance excellence.**Qualification & Experience Requirement*** **Minimum Qualification: Grade 12/ NQF Level 4*** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Management, or related fields* **4 – 5 years of experience** in operations within a branch or similar environment**You will be an ideal candidate if you possess the following:*** Strong understanding of branch operations, audit processes, and risk management.* Proven ability to drive operational effectiveness and support digital migration initiatives.* Experience managing and coaching teams to achieve high performance.* Ability to identify commercial growth opportunities and enhance customer satisfaction.**You will have access to:*** Opportunities to lead and influence operational excellence in a dynamic environment.* A challenging workplace that encourages continuous improvement and innovation.* Personal and professional development opportunities to grow your leadership capability.* The chance to make a meaningful impact on branch performance and customer experiences.**You can be a match if you are:*** A strong leader with the ability to inspire, guide, and motivate a team.* Operationally focused with an eye for detail and strong compliance discipline.* Customer centric, solution driven, and committed to service excellence.* Skilled in planning, organising, and resource management.* Agile, adaptable, and able to manage competing priorities.* Passionate about improving processes, driving efficiency, and reducing costs.* Able to work independently while maintaining strong collaborative relationships.**Apply now** if you are ready to take the next step in your leadership career as an **FNB Points of Presence: Branch Controller**, leading teams to deliver outstanding customer outcomes and sustainable business growth.