Branch Consultant/Financial Advisor - Somerset

Sanlam Limited; Cape Town; On-site; ZAR 25,000 - 60,000; Full time

Job summary

Join a leading financial services provider committed to understanding client needs and delivering tailored financial solutions. This role focuses on providing exceptional client service, promoting diverse product ranges, and ensuring compliance with industry standards. You will play a key part in helping clients achieve their financial goals while maintaining strong relationships and supporting their ongoing needs. With a commitment to employee development and transformation, this opportunity offers a pathway to a fulfilling career in the financial services sector.

Qualifications

• Matric required, RE5 advantageous, FAIS compliant.
• Class of Business training within 12 months.

Responsibilities

• Provide financial advice and client service in a branch context.
• Manage client profiles and ensure retention.
• Adhere to compliance and quality standards.

Skills

Financial Advice

Client Service

Risk Assessment

Product Knowledge

Education

Matric (Grade 12)

RE5

FAIS Compliance

Job description

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Date: 29 Apr 2025

Location:

Cape Town, Western Cape, ZA

Who are we?

Sanlam Developing Markets [SDM](a wholly-owned subsidiary of Sanlam Life Limited) is one of the top financial services providers in the South African entry-level and emerging middle market. It aims to understand the unique requirements of clients and offers a wide range of simple and affordable financial solutions that cover needs such as funeral insurance, savings for education, life cover and personal accident plans. In terms of the Sanlam Group Governance Policy, SDM is managed by the SA Retail Mass cluster, which is part of the Sanlam Life and Savings cluster within the Sanlam Group. The cluster focuses on retail products, as well as group schemes.

• To promote Sanlam Retail Mass (SRM)’s products and increase market share through:
  • Providing sound financial advice and a high level of client service in a Branch context.
  • Creating opportunities for client optimisation and cross-selling of value-added services.

KEY RESPONSIBILITIES

1. Gain and maintain an in-depth understanding of SRM product ranges.
2. Understand customer needs, financial goals, and means; provide suitable product recommendations.
3. Update customers on new or changed products and manage the implications on their portfolios.
4. Validate client details according to product and regulatory standards; submit new business via appropriate channels.
5. Conduct client due diligence to identify and flag risks.
6. Manage capacity to prioritize daily appointments, including walk-ins.

In-branch client service and retention

1. Service and manage all client profiles to ensure retention.
   • Send reminders, follow-up, and support queries.
   • Manage NTUs and implement corrective actions.
   • Maintain persistency of client payments.
2. Assess client risk profiles to proactively support clients.
   • Consult on payment arrangements and process through appropriate platforms.
3. Provide in-branch service aligned with experience standards:
   • Guide clients on policy cancellations and alternatives.
   • Resolve queries or escalate as needed, with follow-up.

Quality, compliance, and development

1. Adhere to compliance and quality standards.
2. Maintain registration, product knowledge, and CPD points.
3. Identify risks and potential fraud.
4. Keep records of advice and activities for reporting.

Monthly planning and reporting

1. Report activities daily using relevant platforms.
2. Compile data for weekly and monthly reports.
3. Perform ad-hoc tasks as required by the Retail Branch Manager.

Qualifications

• Matric (Grade 12)
• RE5 advantageous
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12 months of employment)

Knowledge and Experience

Skills and Competencies

Personal Attributes

Business insight - Contributing independently

Decision quality - Contributing independently

Builds effective teams - Contributing independently

Plans and aligns - Contributing independently

Build a successful career with us

We’re committed to building strong, lasting relationships with our employees. We support your career and personal development, helping you realize your potential. The Sanlam Group offers many opportunities for growth through its various business clusters, including Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, MiWay, and the Group Office.

Turnaround time

Shortlisting begins once the application deadline is reached. The process duration depends on your progress and manager availability.

Our commitment to transformation

The Sanlam Group is dedicated to diversity and transformation, aiming for an inclusive and equitable workplace. Our employment practices consider the group's Employment Equity plan and targets during selection.