Branch Consultant / Financial Advisor - Polokwane X2

Sanlam; Polokwane; On-site; ZAR 30,000 - 60,000; Full time

Job summary

Join a forward-thinking financial services institution dedicated to providing exceptional client service and innovative insurance solutions. In this role, you will promote a diverse range of products while building strong relationships with clients. Your expertise in sales and customer service will be crucial as you help clients achieve their financial goals. The company values diversity and inclusion, creating a supportive environment for all employees. If you are target-oriented, adaptable, and eager to learn, this opportunity is perfect for you to grow your career in the insurance industry.

Qualifications

• At least one year of experience in sales or marketing.
• Knowledge of the insurance landscape and products is advantageous.

Responsibilities

• Promote SRM products and increase market share through client service.
• Conduct due diligence on clients and manage client profiles.
• Report on activities and compile data for reports.

Skills

Client service

Sales strategies

Analytical skills

Strong communication skills

Adaptability

Selling and influencing skills

Education

Matric (Grade 12)

FAIS Compliant (Wealth Management)

Class of Business training

Job description

Sanlam is a leading Financial Services Institution, providing services in the fields of Individual Life Insurance, Group Life Insurance, Unit Trusts, and Asset Management. To strengthen its position as a fully-fledged Namibian Insurer, Sanlam is increasingly introducing greater financial and technical expertise.

PURPOSE OF THE ROLE

• To promote Sanlam Retail Mass (SRM)’s products and increase market share through:

o Providing sound financial advice and a high level of client service in a branch context.

o Creating opportunities for client optimization and cross-selling of value-added services.

KEY RESPONSIBILITIES

• Gain and maintain an in-depth understanding of SRM product ranges.
• Understand the customer’s needs, financial goals, and means, and provide the right product or selection of products that will satisfy the customer’s goals in the most affordable way.
• Continuously update and inform customers of new products or changes in existing products, and manage the implications on the customer’s portfolio.
• Validate client details in line with product and regulatory requirements. Submit new business through the right channels.
• Conduct due diligence on clients to identify and flag risks.
• Manage own capacity to prioritize daily appointments while allowing time for walk-in/non-appointment clients.

2. In-branch client service and client retention

• Service and manage all client profiles to ensure clients remain on the books.
• Send payment reminders, conduct follow-ups, and address potential queries or provide support.
• Manage and report on NTUs (clients Not Taken Up) by implementing controls and corrective actions.
• Manage persistency of client payments in favor of both the branch and the client.
• Gain insight into client risk profiles to proactively identify where support is needed.
• Consult with clients on alternative payment arrangements and ensure proper processing.
• Provide in-branch servicing in line with client experience standards, guiding clients through policy cancellations and alternative options.
• Resolve client queries or escalate as needed, providing continuous feedback.

3. Quality, compliance, and continuous development

• Adhere to compliance and quality standards.
• Maintain registration, product knowledge, and CPD points.
• Identify risks and flag potentially fraudulent activities.
• Keep and store relevant advice records.
• Log activities as per regulations and procedures, providing data for reporting and decision-making.

4. Monthly planning and reporting

• Report on activities daily using relevant technology platforms.
• Compile data for weekly and monthly reports.
• Perform ad-hoc tasks as requested by the Retail Branch Manager.

KNOWLEDGE AND SKILLS

Knowledge:

• Client service.
• Sales and cross-selling strategies.
• Knowledge of the insurance landscape, including regulatory requirements and guidelines.
• Knowledge of insurance products is advantageous.

Experience:

• At least one year of experience in sales or marketing.
• Experience within insurance branches is an advantage.

SKILLS & COMPETENCIES

• Target-oriented.
• Analytical skills.
• Technologically savvy.
• Selling and influencing skills.
• Critical thinking.
• Strong communication skills.
• Adaptability and willingness to learn.

QUALIFICATIONS

• Matric (Grade 12).
• FAIS Compliant (Wealth Management) as per DOFA requirements.
• Class of Business training (to be completed within 12 months of employment).
• CPD Hours.

CONDITIONS OF EMPLOYMENT

• Clear criminal and credit checks.
• Own or reliable transport.

The Sanlam Group is committed to transformation and embraces diversity. We aim for a diverse, inclusive, and equitable workplace, considering the Group's Employment Equity plan during the selection process.