Branch Advisor FAIS

Fnbnamibia; South Africa; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Personal and professional growth

Dynamic team environment

Competitive benefits

Job summary

FNB Namibia is seeking a Branch Advisor to deliver compliant, professional financial guidance in a high-volume branch setting. You will focus on understanding client financial needs, offering suitable product solutions, and maintaining ongoing client relationships in line with FAIS, FICA, and TCF principles.

The role emphasizes customer-centric service, sales and service targets, and adherence to governance. You will be part of a dynamic team providing ethical, solution-driven banking support.

Qualifications

• Strong understanding of FAIS, TCF, and client-centric advice principles.
• Proven ability to meet sales, service, and compliance targets.
• Minimum qualification: NQF Level 5 Certificate in Banking or related field.

Responsibilities

• Build and manage long-term client relationships to support retention and growth.
• Provide compliant, professional financial advice in a high-volume branch environment.
• Educate clients to use the correct banking channels based on their needs.
• Achieve individual and branch sales and service targets.
• Maintain accurate and complete client records and documentation.

Skills

Communication skills

Interpersonal skills

Persuasive selling

Problem solving

Attention to detail

Education

NQF Level 5 Certificate in Banking

Job description

Job Description

Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team in FNB Points of Presence (POP), you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested.

As a Branch Advisor, you will be responsible for providing compliant, professional financial advice and to walk in and existing clients within a high-volume service branch environment. The role focuses on understanding client financial needs, offering appropriate product solutions, and ensuring ongoing client relationship management in line with FAIS, FICA legislation and Treating Customers Fairly (TCF) principles and FNB governance.

Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Responsibilities

• Build and manage long‑term client relationships to support retention and growth
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and provide appropriate financial advice and solutions aligned to client financial goals and in accordance with FAIS requirements
• Maintain accurate and complete client records and documentation
• Achieve individual and branch sales and service targets
• Conduct yourself in an ethical manner.
• Take accountability for your own performance, personal and career development.
• Show empathy to customers.
• Stay updated on industry trends and product knowledge.
• Manage leads, referrals, and client follow‑ups within agreed turnaround times

Qualifications and Experience

Minimum Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS. 1–3 years of experience in customer‑facing environments, service delivery, or client support within financial services.

• Strong understanding of FAIS, TCF, and client‑centric advice principles
• Proven ability to meet sales, service, and compliance targets

Benefits and Opportunities

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact on a local market as a brand ambassador.

• Client‑focused and have an ethical approach to advice
• Enjoy solving problems.
• Persuasive selling skills
• Agile and Flexible
• Strong communication and interpersonal skills
• Results‑driven with strong planning and organization skills
• Attention to detail and high compliance awareness
• Ability to work independently and within a team

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date: 14/09/26