Branch Administrator Lead

Volvo Group; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading global transport company in Cape Town seeks a skilled administrator to manage branch operations. The candidate will oversee financial administration, ensure compliance with policies, and maintain health and safety standards. Ideal applicants have at least 3 years of relevant experience and a strong background in administration. Join a dynamic team committed to sustainable transport solutions.

Qualifications

• Matric or Grade 12 is required.
• 3 years of branch administration experience.
• Administration qualifications are an advantage.

Responsibilities

• Ensure all administration within the dealer is maintained efficiently.
• Oversee health and safety compliance.
• Monitor cash control processes.
• Update staff personal information and assist HR.

Skills

Leadership

Health & Safety knowledge

Good communication skills

Computer literacy

Negotiation skills

Organizational abilities

Education

Matric or Grade 12

Administration qualification

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

The main purpose of the job is to ensure that all administration within the dealer is maintained and managed in the best way possible, with a focus on employee satisfaction, customer satisfaction, and profitability for the branch. This includes financial administration in both parts and workshop, Human Resources, risk and security, competence development, Health and Safety, and the control of general workers.

Reporting : This role reports to the Branch Manager.

Job Objectives :

To ensure dealer compliance with policies and procedures regarding all financial administration functions, including :

Credit control

• Oversee the credit administrators.
• Ensure compliance of suppliers where necessary.
• Keep dealer stationary and staff refreshments up to date.
• Oversee petty cash, ensure it is kept up to date, signed, and regularly spot-checked.

Health and Safety

• Ensure health and safety representative executes all relevant functions pertaining to the dealer's SHERQ requirements.
• Hold regular health and safety meetings; process minutes on share drive.
• Ensure all health and safety training is up to date.
• Maintain the Volvo Safety Management system in consultation with the National Safety and Risk Manager.
• Ensure compliance with local council environmental regulations.

Security and risk

• Assist the security risk officer with safety and risk requirements.

Cash Control

• Oversee daily updates of the cash account and ensure all invoices are paid before parts or vehicles leave the premises.
• Ensure administrators submit payments daily to India.
• Ensure adherence to cash policy and procedures by all employees in parts and workshop.

Human Resources

• Update staff personal information and submit copies to HR Business Partner.
• Assist HR with interviews.
• Ensure paperwork for new hires, terminations, transfers, promotions, etc., is submitted to Head Office HR.
• Coordinate staff training and administer study loans.
• Keep organograms up to date.
• Coordinate questionnaires via Pulse.
• Administer Kronos and keep paperwork updated and filed.
• Ensure leave records are accurate.
• Coordinate group life and disability claims with HRBP.
• Assist in updating Policies and Procedures.
• Manage wellness initiatives.
• Keep competence development administration current.

Service administration (Overseeing Function)

• Assist workshop administrators with costing and administration.
• Monitor daily WIP controls; follow up with workshop team leaders.
• Maintain a closure turnaround time of 72 hours.
• Ensure at least 35 job cards are closed daily.
• Attend WIP meetings.
• Verify job card details (registration number, chassis number, kilometre reading, etc.).
• Ensure job cards are completed and signed off by relevant personnel.
• Transfer information to Fusion system.
• Allocate job cards to correct accounts.
• Support job costing activities.

Filing

• File all documents according to Volvo directives and procedures.

Customer Focus

• Ensure customers receive invoices promptly.
• Act to meet customer needs.

Who are you?

Dream big? We do too. You will bring:

Education & Work Experience Requirements :

• Matric or Grade 12.
• Administration qualification (advantage).
• 3 years of branch administration experience.

Key Competencies

• Leadership.
• Health & Safety knowledge.
• Cultural awareness.
• Good communication and interpersonal skills.
• Basic numerical skills.
• Computer literacy.
• Telephone and customer service skills.
• Self-motivated, able to work independently.
• Experience in debtor & credit control.
• Negotiation and problem-solving skills.
• Organizational and administrative abilities.
• Planning and analytical skills.
• Discretion and tact.
• Patience and good listening skills.
• Ability to work under pressure.
• Sound judgment.
• Maintain confidentiality.
• Diversity awareness.

Shortlisted candidates must complete and sign personal verification, consent, and indemnity declarations for reference, criminal, credit, qualification, vetting, and other necessary checks.

Volvo Group Southern Africa (Pty) Ltd is an affirmative action, equal employment opportunity employer. We encourage people with disabilities to apply.

Application Closing Date: 14 August 2025.

We do not accept applications via mail to protect your data privacy.

Who we are and what we believe in

We are committed to shaping sustainable, safe, and efficient transport solutions. Joining Volvo offers opportunities to work with innovative, passionate teams dedicated to making a positive societal impact. We are a global family of nearly 100,000 people united by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks, we lead the way in sustainable transport. We have been innovating for nearly a century to make life easier, better, and safer. Join us to help move the world we want to live in.