Branch Administrator

Manyin2one Pty Ltd; Sandton; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company in Sandton is seeking an administrative professional to enhance client interactions and manage office operations. The role includes handling calls, processing orders, and maintaining efficient communication with dealers. The ideal candidate will have excellent organizational skills, a professional demeanor, and a strong dedication to customer service.

Qualifications

• Strong communication skills for managing clients and dealers.
• Proficient in handling administrative tasks and paperwork.
• Ability to provide excellent customer service.

Responsibilities

• Monitor incoming calls and manage receptions.
• Process daily orders and manage stock inquiries.
• Keep all administrative files updated and organized.

Skills

Honesty

Friendliness

Professionalism

Punctuality

Dedication

Job description

• Monitoring incoming and transferring of phone calls
• Manage reception area in terms of package deliveries (couriers) and walk in clients
• Manage office equipment and stationery
• Attend to any store related request : E.g Tracking of a parcel, order, following up on a client / dealer matter, attending to a request from management, etc
• Attending to and processing daily orders from dealers, enquiries on stock, sending shipping information, etc
• Processing of ALL product orders from Dealers and Resellers in SA & Abroad
• Be the contact person and respondent for Resellers / Dealers with regards to any enquiries / orders
• Work closely with HO to be up to speed with regards to stock on hand, stock on water and communicating such to dealers and retail clients
• Placing stock orders (IBT) from HO to JHB for stock replenishment and dealer P.O
• Manage and track back orders (and keep dealers / clients updated as to status / lead time of order)
• Attend to showroom clients as and when required
• Manage the flow of store administration and paperwork and ensure correct filing procedures are followed
• All administration file to be kept updated daily and filed in accordance with filing procedures as set out by management
• Keep up to date with new and existing product knowledge
• Report on debtors and follow up with dealers and clients RE outstanding payments

PERFORMANCE

• Honesty in all matters when handling company resources.
• Friendliness and politeness to customers and colleagues alike.
• Professionalism in dealing with calls and walk in customers.
• To provide excellent service to all clients at all times.
• Punctuality and appearance when coming to work.
• This will be measured against smooth administration of all tasks of all tasks as per your job description.
• Debtors, Creditors good relations
• Dedication to the company, Drive and Work Ethic
• Honesty, reliability, responsibility, and self – motivation